Posting End Date:September 09, 2026
Employee Type:Regular-Full time
Union/Non: This is a non-union position
What You Will Do:- Provide governance and coordination for the managed service desktop support team, ensuring service delivery meets operational expectations and established service standards.
- Analyze current processes, identify service gaps, and drive continuous improvement initiatives to enhance end-user support effectiveness and efficiency.
- Collaborate with business stakeholders, managed service providers, and technical teams to define, prioritize, and translate demand into actionable work packages and deliverables.
- Take ownership of demand intake activities, evaluate business value and urgency, and support prioritization decisions aligned with organizational objectives.
- Develop and document business requirements, user stories, acceptance criteria, and testing requirements to support projects, enhancements, and operational improvements.
- Coordinate user acceptance testing, release planning, and deployment activities to ensure successful implementation of technology solutions.
- Provide executive-level support as required, including support for senior leadership, board meetings, and other high-profile corporate events.
Who You Are:- A university degree in a related field or a two-year technical diploma combined with 4+ years of directly related experience. For candidates who do not possess a university degree or diploma, an additional 3-years of related experience is required (total of 7+ years).
- Demonstrated experience supporting IT operations, service delivery, systems implementation, project coordination, and demand management initiatives.
- Strong technical troubleshooting and problem-solving skills, with a proven ability to identify root causes, improve processes, and implement sustainable solutions.
- Excellent relationship-building, communication, and stakeholder management skills, with the ability to work effectively across all levels of the organization.
- Experience working with senior leaders and executives, coupled with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Strong analytical, organizational, and prioritization skills with the ability to manage multiple competing demands while maintaining a focus on business outcomes.
- A collaborative, results-oriented professional who thrives in a dynamic environment and demonstrates adaptability, sound judgment, and continuous improvement mindset.
Working Conditions:- Primarily office-based environment with varying levels of pressure and workload depending on operational priorities, projects, and business initiatives.
- Requires handling confidential information and adherence to corporate security, privacy, and information management policies and procedures.
Physical Requirements include but are not limited to:Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
Mental Requirements (Both Field & Office) include but are not limited to:Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
Salary:- Ranges from $85,000 - $105,000 USD for US locations based upon candidate's experience, skills, and internal equity.
- Applicable compensation policies and guidelines apply to internal candidates.
Benefits:- A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
- A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
- Valuable retirement savings plans, including a savings plan with company stock as an investment option.
- Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
- An Employee and Family Assistance Program.
- A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
- Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.
