Enbridge Inc

Advisor, IT End User Services

Enbridge Inc • $80K — $100K *
Calgary, AB T1Y 7M8In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Post-secondary degree or diploma in IT, Telecommunications, or related field with 4+ years of end-user support experience in medium to large enterprises.
  • Strong technical troubleshooting skills and experience in process improvement and service delivery enhancements.
  • Experience supporting senior executives and managing tech needs for corporate events.
  • Knowledgeable in demand management, project coordination, systems implementation, and IT operations.
  • Effective communication and relationship management skills to engage stakeholders at various levels.
  • Proven ability to manage multiple priorities and make decisions in a fast-paced environment.
  • Collaborative team player with strong analytical and organizational skills.

Responsibilities

  • Act as the primary liaison between Business Partners, IT teams, and service providers to ensure support services meet expectations.
  • Drive improvements by analyzing support processes and implementing standardized solutions.
  • Support the demand management lifecycle by prioritizing and converting business demands into work packages.
  • Collaborate with stakeholders to define requirements, user stories, acceptance criteria, and testing plans.
  • Coordinate user acceptance testing, release planning, and deployment for new services and enhancements.
  • Provide executive support for senior leadership and corporate events.
  • Build relationships across teams to improve resource utilization and client satisfaction.

Benefits

  • Flexible benefits program for health, dental, insurance, and disability coverage.
  • Paid maternity and parental leave of up to 20 weeks for birth parents and 12 weeks for other eligible parents.
  • Valuable retirement savings plans, including a plan with company stock options.
  • Paid vacation, sick leave, personal days, and holidays.
  • Employee and Family Assistance Program for added support.
  • Wellness Program focusing on overall employee well-being.
  • Hybrid work model with options for remote work and flexible schedules.
Full Job Description
Posting End Date:
July 31, 2026

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

What You Will Do:
  • Act as the primary liaison between Business Partners, IT teams, and managed service providers to ensure end-user support services meet operational expectations and service standards.
  • Drive continuous improvement by analyzing support processes, identifying service gaps, and implementing standardized solutions to enhance efficiency and user experience.
  • Support the full demand management lifecycle by evaluating, prioritizing, documenting, and converting approved business demands into deliverable work packages.
  • Collaborate with stakeholders to define business requirements, user stories, acceptance criteria, and testing plans to support successful solution delivery.
  • Coordinate user acceptance testing, release planning, and deployment activities to ensure seamless implementation of new services and enhancements.
  • Provide backup executive support for senior leadership, Board of Directors meetings, annual meetings, and other high-profile corporate events.
  • Build and maintain strong relationships across business and technology teams to improve demand throughput, optimize resource utilization, and enhance client satisfaction.
  • Interfaces with Managed Service Provider to identify and close gaps in executing support procedures.


Who You Are:
  • Post-secondary degree or diploma in Information Technology, Telecommunications, or a related field, combined with 4+ years of progressive experience in end-user support within a medium to large enterprise environment.
  • Strong technical troubleshooting expertise with experience driving process improvements, operational excellence, and service delivery enhancements.
  • Demonstrated experience supporting senior executives and managing technology requirements for corporate meetings and special events.
  • Knowledge of demand management, project coordination, systems implementation, IT operations, and end-user technology support.
  • Experience in presenting to a wide range of stakeholders including business engagement advisors/Directors, senior executives, and governance committees.
  • Exceptional communication and relationship management skills with the ability to engage stakeholders at all levels, including executives, directors, business partners, and external vendors.
  • Proven ability to balance competing priorities, manage multiple demands simultaneously, and make sound decisions in a fast-paced environment.
  • Collaborative team player with strong analytical, organizational, and leadership skills, capable of influencing outcomes and driving results without direct authority.
  • Capable of performing strategic analysis and planning, ability to see the big picture and maintain, analyze and report on a moderate and varied portfolio of demand.


Working Conditions:
  • Primarily office-based role with varying levels of workload, complexity, and time-sensitive priorities depending on business initiatives and operational needs.


Benefits:
  • A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
  • A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
  • Valuable retirement savings plans, including a savings plan with company stock as an investment option.
  • Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
  • An Employee and Family Assistance Program.
  • A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
  • Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.


To learn more about us, visit www.enbridge.com

About Enbridge Inc

Enbridge Inc Careers

Join the dynamic team at Enbridge Inc, a leader in energy delivery, and be part of a company that values innovation, leadership, and diversity. At Enbridge Inc, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a future-focused industry leader.

Work You’ll Do

At Enbridge Inc, every position plays a crucial role in our mission to safely and reliably deliver the energy people need and want. Here, your career will flourish as you work alongside over 11,000 professionals, each committed to making a positive impact through their skills and dedication.

Explore Our Job Opportunities

Whether you're seeking an entry-level position or a more senior role, Enbridge Inc offers a range of employment opportunities across various disciplines. Our team is constantly growing, and we are always on the lookout for passionate, creative, and solution-driven team players.

Internship Programs

Kickstart your career with Enbridge Inc’s internship programs. Gain invaluable industry experience, develop your professional skills, and network with experts. Our internships provide a solid foundation for building a successful career in the energy sector.

Professional Growth and Development

Enbridge Inc is committed to the professional development of its employees. With comprehensive training programs, including leadership development and diversity training, we ensure that our team is equipped for success in a rapidly evolving industry.

Benefits and Culture

Choosing a career at Enbridge Inc means more than just employment. It means being part of a culture that promotes health, well-being, and balance. Enjoy competitive benefits, a supportive network, and opportunities to engage in meaningful work that contributes to a sustainable future.

Innovation and Leadership

Drive innovation and lead industry transformation with Enbridge Inc. Our collaborative environment encourages new ideas and solutions that enhance efficiency and effectiveness. Be at the forefront of the energy sector with a company that embraces change and values leadership.

Join Our Team

Ready to advance your career at Enbridge Inc? Explore the positions available that match your skills and interests. We are hiring individuals who are curious, enthusiastic, and ready to make a difference.

Stay Connected

Keep up to date with the latest news, career tips, and industry insights from Enbridge Inc. Subscribe to our job alert emails and never miss an opportunity to grow with us.

Apply Now

Your future at Enbridge Inc starts here. Submit your resume, prepare for your interview, and join a team that’s dedicated to excellence and innovation in the energy sector. Discover how your career can thrive at Enbridge Inc, where every job is a step towards a sustainable future.

SEARCH ENBRIDGE INC JOBS

Join Enbridge Inc and be part of a company that is not just about filling positions but about fostering a community of innovation and leadership. See what exciting and rewarding opportunities await you in our diverse and growing team.
Learn more about Enbridge Inc
Size
10,900 employees
Market Cap
$78.9 billion
Industry
Energy & Utilities
Founded
1949
5 Year Trend
+6.4%
NASDAQ
ENB
* Ladders Estimates

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