FedEx

Advisor-Cust Data & Insights

FedEx • $80K — $95K *
Akron, OH 44312In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, analytics, finance, marketing, management, or related field; or equivalent work experience.
  • Five or more years in analytics, customer experience, or business intelligence.
  • Strong ability to analyze large datasets and convert insights into recommendations.
  • Experience with customer service and contact center metrics.
  • Excellent communication skills for diverse audiences at all levels.
  • Proficient in data analysis and visualization tools, plus spreadsheets and presentations.
  • Strong organizational skills to manage multiple priorities independently.

Responsibilities

  • Analyze customer and operational data to uncover trends and improvement areas.
  • Design and maintain dashboards and reports for performance tracking.
  • Track key service and customer experience metrics for evaluation.
  • Develop predictive models to assist in planning and forecasting.
  • Collaborate with different teams to determine analytical needs and prioritize tasks.
  • Present insights and recommendations clearly to technical and non-technical stakeholders.
  • Conduct post-initiative analyses to evaluate outcomes and suggest next steps.

Benefits

  • Opportunity to work in a dynamic and collaborative environment.
  • Access to advanced analytical tools and resources.
  • Engagement in cross-functional projects for broader business impact.
  • Professional development opportunities in analytics and customer experience.
  • Support for maintaining high data quality and analytics standards.
Full Job Description
This position will be domiciled at a FedEx Freight location in Memphis, TN, Harrison, AR or Akron, OH. You will be required to work at a FedEx Freight Location several times per week.

POSITION OVERVIEW:

Analyze customer experience and operational data to identify customer behaviors, service gaps, and improvement opportunities with meaningful business impact. Deliver analytical insight, reporting, and forecasting to support decision-making across Customer Experience, Operations, and Technology. Translate complex information into clear, actionable recommendations while operating independently and supporting cross-functional initiatives.

ESSENTIAL FUNCTIONS:
  • Analyze customer, operational, and contact center data to identify trends, root causes, and performance improvement opportunities.
  • Design, maintain, and enhance dashboards, recurring reports, and ad hoc analyses to support performance monitoring and leadership decisions.
  • Track and evaluate key service and customer experience metrics, including first contact resolution, average handle time, survey results, and productivity.
  • Support planning and forecasting by developing analytical and predictive models to assess demand, performance trends, and opportunity sizing.
  • Collaborate with Customer Experience, Operations, Technology, and other partners to define analytical needs, prioritize work, and support data-driven actions.
  • Communicate insights and recommendations through clear, concise presentations tailored to both technical and non-technical audiences.
  • Evaluate outcomes through post-initiative analysis, document findings, and recommend next steps or adjustments as needed.
  • Support continuous improvement of data quality, reporting processes, and analytics standards.
  • Comply with all applicable laws and regulations, as well as company policies and procedures.
  • Perform other duties as assigned.


Disclaimer: This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

QUALIFICATIONS:
  • Bachelor's degree in business, analytics, finance, marketing, management, or a related field, or equivalent work experience.
  • Five (5) or more years of experience in analytics, customer experience, customer operations, business intelligence, or a related area.
  • Proven ability to analyze large, complex datasets and translate findings into clear, actionable insights.
  • Experience working with customer experience, customer service, or contact center metrics and processes.
  • Strong written, verbal, and presentation skills, with the ability to communicate effectively at multiple organizational levels.
  • Proficiency with data analysis, reporting, visualization, spreadsheet, and presentation tools.
  • Ability to manage multiple priorities, work independently, and collaborate effectively in a fast-paced environment.


WORK CONDITIONS:
  • Some travel required


EST FedEx Freight, Inc

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

Search FedEx Jobs

Find the position that aligns with your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with FedEx today and be part of something bigger.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at FedEx, a company committed to growth, leadership, and innovation.
Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

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