Job Description

OVERVIEW:

To support the ongoing development and enhancement of our enterprise CRM platform built on Dynamics 365 Customer Engagement (CE), Dataverse, and the Microsoft Power Platform. This role will work under the guidance of the CRM Architect / Product Owner and will focus on hands-on delivery across Dynamics 365 CE workloads including Customer Service, Sales, and/or Marketing. The ideal candidate is comfortable moving quickly, partnering with multiple internal teams and external vendors, and delivering dependable solutions amid shifting priorities in a fast-paced, business-critical environment.

Responsibilities

RESPONSIBILITIES:

• Configure, customize, and extend Dynamics 365 CE solutions across Customer Service, Sales, and/or Marketing modules.
• Build and maintain model-driven app components including tables/entities, forms, views, dashboards, and business rules.
• Develop and support server-side logic using C# plugins, custom workflow activities, and the Dynamics 365 SDK.
• Implement client-side customizations using JavaScript or TypeScript, including form logic and command bar customizations; use PCF controls where appropriate.
• Assist with integrations between Dynamics 365 and external systems using Dataverse, REST APIs, and Azure services (e.g., Azure Functions, Logic Apps, Service Bus) as applicable.
• Partner with the CRM Architect / Product Owner, business analysts, QA, and multiple stakeholder teams to clarify requirements and deliver iteratively in an agile cadence.
• Work collaboratively with external vendors and implementation partners-participating in technical discussions, reviewing deliverables, and helping ensure solutions meet APL standards.
• Troubleshoot and resolve defects and production issues with a focus on root cause, quality, and sustainable fixes.
• Contribute to solution packaging, deployments, and release readiness using ALM best practices.
• Produce clear technical documentation and participate in code reviews to maintain maintainable, supportable solutions.

Qualifications

EXPERIENCE

• 2-5 years of hands-on experience developing on Microsoft Dynamics 365 CE / Dataverse.
• Experience with one or more D365 CE applications: Customer Service, Sales, and/or Marketing.
• Practical experience developing plugins, workflows, and customizations using C# and the Dynamics 365 SDK.
• Experience with client-side scripting using JavaScript or TypeScript.
• Working knowledge of Dataverse concepts including tables, relationships, business rules, auditing basics, and role-based security.
• Familiarity with solution-based development, versioning, and deployments using ALM best practices.
• Working knowledge of REST APIs, JSON, and common authentication patterns (OAuth exposure preferred).
• Exposure to the Power Platform, including Power Apps and Power Automate.
• Comfort working in a fast-paced environment with multiple teams, vendors, and competing priorities.
• Strong problem-solving, communication, and documentation skills; able to translate requirements into reliable solutions.

Candidates must be within 250 miles of an APL Logistics facility or office.

The typical starting salary range for this position is: $77,000 - $118,000.

The actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits:
• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

Work Location Requirement - APL Logistics
Employees residing within 25 miles of an APL Logistics Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated Hybrid schedule as described below: Fully on-site, or fully remote schedules are determined based on role and business needs.
• Hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
• Warehouse roles are typically fully on-site.
• Candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs.
Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed. Adherence to this policy is a condition of employment.