Sales Manager - Advanced Planning Team The Sales Manager is the primary lead accountable for creating and driving sales strategies and performance to ensure the business meets or exceeds Standards.
Compensation: Base pay + Commission earnings = $190,000 per year
Location: Rolling Hills Memorial Park (Richmond, CA) & Oakmont Memorial Park (Lafayette, CA)
Qualifications - High School Diploma or equivalent.
- College degree or some college preferred.
- Minimum of 1 to 2 years management experience; Funeral Home or Combo desired.
- Minimum of 3 years sales experience.
- Proven track record of success in inside sales production strongly preferred.
- May require the possession (or ability to obtain) an insurance license as required by applicable law.
- Valid state-issued driver's license in good standing and acceptable driving record.
- Basic overall computer proficiency.
- Demonstrated ability to build and inspire sales team.
- Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or list.
- Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.
- Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.
- Effectively utilize all sales training and techniques to fulfill production requirements.
- Ability to train and energize staff.
- Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
- Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.
- Ability to be proactive and willing to take initiative in all circumstances.
- Tactful and professional when dealing with complaints or dissatisfaction with service or merchandise.
Job Duties - Leads and manages the sales team's performance through effective performance management, coaching, disciplinary action, and termination, when necessary.
- Recruits and trains an effective sales staff.
- Meets or exceeds the sales targets for the location(s).
- Develops and implements sales initiatives that motivate and energize sales team members to achieve and succeed.
- Generates sales leads through participation in the surrounding community and through civic relationships.
- Monitors and analyzes sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.
- Communicates sales results on a weekly, monthly, quarterly, and annual basis to management.
- Recognizes market changes, team changes and operational goals and recalibrates the team and team efforts for continued success.
- Schedules sales staff to ensure proper coverage and equitable rotation of staff and duty days.
- Reviews and resolves contract or commission discrepancies as needed.
- Monitors and analyzes accounts receivable, ensuring collection activities are ongoing and effective.
- Meets with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
- Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.
- Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
- Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
- Identifies and remedies all hazards at location and on grounds.
- Performs other duties as assigned.
Benefits: - 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
