Job DescriptionSummary:
This role is responsible for strategy, administration, governance, and continuous improvement of optimizing strategic programs and sourcing efforts across ADT's end-to-end Travel & Expense program. The Travel & Expense Manager will drive policy compliance, traveler experience, financial controls, system effectiveness, supplier performance, risk management, and cost optimization across travel, expense, and corporate card operations.
As a member of the Procurement team, you are responsible for creating and maintaining collaborative partnerships with internal stakeholders and third-party service providers. You will develop a deep understanding of business requirements and leverage that insight to build, manage, and optimize scalable sourcing and supplier strategies that support ADT's growth and operational excellence.
Duties and Responsibilities:
- Own ADT's Travel & Expense program including strategy, policy, governance, operations, traveler experience, compliance, financial controls, risk, and cost optimization.
- Administer SAP Concur Travel, Expense, and Request, including configuration, workflows, audit rules, access, testing, releases, integrations, queue and feed monitoring, troubleshooting, and vendor escalation.
- Oversee daily expense operations, including report review, reimbursements, T&E inbox and inquiries, policy exceptions, violation notices, and regulatory and retention requirements.
- Manage the Bank of America corporate card program and reconcile activity with SAP Concur, including card maintenance, limits, controls, feeds, declines, delinquency, fraud or misuse escalation, terminations, and unresolved transactions.
- Lead sourcing and supplier governance for travel, expense, and card services, including RFx activities, negotiation, contracting, implementation, SLAs, KPIs, business reviews, service issues, and continuous improvement.
- Manage integrations and data flows across SAP Concur, Bank of America, travel tools, ERP, HRIS, finance, payment, and reporting platforms.
- Maintain T&E policies, controls, approval and exception processes, communications, training, job aids, change management, and user adoption.
- Lead duty-of-care and traveler support, including traveler tracking, pre-trip controls, disruption communications, booking and ticket issues, and coordination with Corporate Security and travel suppliers.
- Monitor spend, compliance, card and booking activity, outstanding expenses, supplier performance, service levels, and traveler satisfaction; identify system and process improvements.
- Partner with Finance, Accounting, Tax, Treasury, Human Resources, Information Technology, Security, Accounts Payable, and business units on accounting, payments, month-end close, controls, and evolving business needs.
Competencies:
- Strong program, process, and organizational management skills, with the ability to manage priorities and develop scalable governance and sourcing solutions.
- Analytical and data-driven, translating spend, supplier, and travel data into strategies and operational improvements.
- Effective at building cross-functional relationships, balancing competing priorities, and collaborating with senior leadership and suppliers.
- Skilled negotiator and adaptable communicator who builds trust, influences stakeholders, and supports adoption.
- Action-oriented, with knowledge of travel-industry trends, supplier management, policy administration, and operational best practices.
Qualifications:
- Bachelor's degree in business, finance, accounting, supply chain, hospitality, information systems, or a related field, plus at least five years of experience in corporate T&E, expense operations, procurement, or related systems.
- MBA or related master's degree is a plus; PMP, CPM, CPSM, GTP, CCTE, CRC, CTIE, or similar certification is preferred.
- Experience managing travel, expense, and corporate card programs, including policy, audits, traveler support, supplier performance, reimbursements, compliance, sourcing, and cost optimization.
- Experience with Travel Management Companies, booking tools, Global Distribution Systems, New Distribution Capability content, corporate card platforms, risk tools, and traveler-tracking solutions.
- Knowledge of sourcing, supplier evaluation, contracts, service levels, performance tracking, and travel-policy administration.
- Experience with T&E integrations across ERP, HRIS, accounting, payment, card, and reporting platforms, including master-data and financial-feed controls.
- Strong analytical and reporting skills, including spend analytics, scorecards, compliance reporting, dashboards, advanced Excel, and proficiency with PowerPoint, Word, SAP Ariba, and business-intelligence tools.
- Ability to influence stakeholders, manage suppliers, lead system and process changes, deliver training, and communicate with travelers, business partners, and senior leadership.
• Hands-on SAP Concur Travel, Expense, and Request administration, including configuration, workflows, audit rules, reporting, access, testing, support, optimization, and experience with Concur Detect by Oversight audit service.
