Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.
As an Adoption Design Manager, you will lead an Innovation Lab within the Adoption Center, turning strategy into real-world outcomes through simulation, rapid testing, and data-driven insights. This role plays a critical part in improving how we adopt change, enhance business performance, and deliver better experiences for customers and teams.
Responsibilities
- Lead and develop a high-performing team focused on innovation, testing, and scalable process design
- Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives
- Translate business strategies into operational processes that drive measurable adoption and performance outcomes
- Oversee structured testing in both simulated and production environments while protecting customer experience
- Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities
- Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions
- Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise
- Enable the integration of automation, AI, and predictive insights to strengthen operational performance
Qualifications - Required
- High School Diploma or G.E.D.
- 8+ years of experience in analytics, business intelligence, or strategic operations
- 7+ years of experience improving or transforming business processes
- Demonstrated success leading teams and developing high-performing talent
- Strong ability to translate complex data into clear, actionable business insights
- Proven ability to collaborate across functions and influence stakeholders
- Experience using data visualization and presentation tools to tell compelling business stories
Qualifications - Preferred
- Bachelor’s degree or equivalent experience
- Experience in healthcare or large enterprise environments
- Familiarity with AI, automation, or predictive analytics
- Experience supporting innovation labs, testing environments, or transformation initiatives
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 108,600 - 181,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, .
