Valley Behavioral Health

Admissions Counselor - Full time

Valley Behavioral Health • $80K — $98K *
Denver, CO 80234In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a social services field required (if state allows).
  • Master's degree in a related field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
  • 1+ years' experience in mental/behavioral health in a clinical or observational capacity preferred.
  • Current licensure in the clinical specialty as required by the state.
  • CPR and de-escalation/restraint certification required (training provided).

Responsibilities

  • Respond to inquiries about the facility within policy timeframes.
  • Develop therapeutic relationships with patients and families.
  • Perform benefit eligibility checks and communicate outcomes.
  • Collaborate with medical and psychiatric staff on referrals.
  • Coordinate admissions and transfers between referral sources and levels of care.
  • Maintaining knowledge of milieu management and patient safety needs.
  • Complete pre-admission assessments and consult with admitting physicians.

Benefits

  • Comprehensive training provided upon hire.
  • Opportunity for ongoing professional development and certifications.
  • Supportive work environment focused on patient safety and care.
  • Collaborative teamwork with clinical and administrative staff.
  • Potential for career advancement within the organization.
Full Job Description
Admissions Counselor - Full time

Pay Range: $38.75 - 47.24

Our Admissions Counselors are clinical professionals responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization.

Responsibilities

ESSENTIAL FUNCTIONS:
  • Respond to inquiries about the facility within facility policy timeframes.
  • Ability to develop therapeutic relationships with patients and families.
  • Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
  • Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
  • Coordinate admission and transfer from referral sources and between levels of care within the facility.
  • Maintain knowledge of milieu management.
  • Communicate projected admissions to designated internal representatives promptly.
  • Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
  • Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
  • Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
  • Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
  • Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
  • Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
  • When a patient's needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
  • Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
  • Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
  • Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.


OTHER FUNCTIONS:
  • Perform other functions and tasks as assigned.


Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
  • Bachelor's degree in a social services field required (if state allows).
  • Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
  • One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:
  • Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
  • CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
  • First aid may be preferred based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

About Valley Behavioral Health

Valley Behavioral Health is a non-profit organization that provides mental health and substance abuse treatment services to individuals and families in Utah. The organization was founded in 1989 and has since grown to become one of the largest providers of behavioral health services in the state. Valley Behavioral Health offers a wide range of services, including outpatient therapy, medication management, crisis intervention, and residential treatment. The organization is committed to providing high-quality, evidence-based care to its clients and to promoting mental health awareness and education in the community.
Learn more about Valley Behavioral Health
Size
1,000 employees
Industry
Healthcare
Founded
1987
* Ladders Estimates

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