Job OverviewThe Administrative Nursing Supervisor role represents administration and management on a 24/7 basis in the provision of leadership to expedite and ensure efficient hospital operations. It guides in the appropriate placement and safe provision of patient care services which: address and meet clinical patient needs, employs wise and appropriate stewardship of resources, and assures and enhances a positive patient experience.
Responsibilities- Serves as the representative of hospital administration
- Investigates patient, family, physician, and staff concerns. Refers situations to Patient Representative, Risk Management, Occupational Health, as appropriate.
- Evaluates any unusual and/or inappropriate incidents on hospital premises related to unsafe occurrences or practices involving patients, employees, providers, students, or visitors; takes prompt, appropriate action in order to provide a safe environment and safe patient care.
- Informs on-call Administrator/Director/Department Manager of resolved and/or pending problems and actions taken.
- Gives direction to other hospital departments in the absence of their manager to assure the delivery of patient care.
- Responds to media and law enforcement inquiries and refers to appropriate resources such as Patient Relations, Risk Management and Security.
- Maintains patient rights in accordance with the Minnesota Patient Bill of Rights.
- Responsible for human resources and financial management during assigned shift to maintain quality service, positive employee relations, and fiscal expectations
- Facilitates inter/intra-departmental problem solving between individual employees. Promotes first party communication.
- Implements and communicates human resource policies and procedures in a fair and consistent manner.
- Monitors performance of nursing personnel from outside agencies during their assignment and relays information to appropriate staff.
- Assists with effective fiscal management of resources within budgetary guidelines.
- Responds and participates in resolving system, staff, and physician issues, taking immediate action when appropriate and/or triaging to operational managers. Consistently provides information to Department Manager or Director about unit or system issues.
- Provides input regarding employee issues and performance appraisals consistent with hospital policies.
- Utilizes clear decision-making process in problem identification and problem resolution in both routine and emergency situations.
- Supports staff in utilizing their own abilities to problem solve.
- Allocates daily staffing resources
- Coordinates human resources with Staffing Office and Patient Placement for area(s) of responsibility to achieve quality service and positive patient flow for assigned shift.
- Evaluates patient care requirements in relationship to the human resource and financial requirements
- Weighs requests for staff against available resources, budgeted patient care hours, and individualized patient care needs.
- Utilizes suggested staffing and hospital guidelines, policy, procedure and personnel assessment to allocate staff appropriately.
- Patient and Employee Safety: Demonstrates understanding of role in developing and maintaining an environment that is safe for patients, visitors, and employees.
- Identifies issues which impact patient care throughout the hospital.
- Responds to emergency calls and acts as resource to team members when requested by staff.
- Participates in Emergency Alert Response plan; assumes position of Incident Commander and implements the Hospital Incident Command system (HICS) in the absence of an Administrator.
- Communicates as appropriate with Coordinating Council and external agencies (MNTrac).
- Notifies Risk Management of any event with untoward effect on patient or family.
- Meets requirement for annual infection control and safety/security education.
- Protects patients, self, and others from injury and accidents by maintaining a safe environment and using equipment properly.
- Follows safety/security procedures for emergency and non-emergency situations to protect patient, self, and environment.
- Protects patient, self, and others from injury during transfers, lifts, and transports by using proper equipment and body mechanics.
- Reports environmental risks or equipment malfunctions to appropriate department or intervenes to ensure safety of patients and employees.
- Ensures compliance with internal and external regulations, policies and procedures for Joint Commission, Minnesota Department of Health (MDH), etc.
- Serves as a resource, coach and mentor to hospital employees
- Refers staff to Infection Control, Social Services, Organ Procurement, and Chaplain, and on-call community managers as needed to maintain patient care.
- Provides information regarding policies and procedures and refers to the Fairview intranet as resource.
- Maintains knowledge, understanding and competency of system and entity initiatives and changes, and communicates them positively to staff.
- Assists staff with problem solving situational issues.
- Directs staff to potential resources/equipment sources within hospital or community.
- Serves as contact for vulnerable adult or child abuse reporting.
- Serves as a resource and mentor for charge nurses.
- Serves as a positive role model for staff in resolving problems or conflict.
- Serves as a mentor for safe patient care.
- Supervises patient flow issues throughout the hospital
- Facilitates capacity related meetings to gather and share information, and plan daily patient flow.
- Collaborates with inpatient (IP) units to evaluate and develop unit admission/transfer/discharges.
- Allocates appropriate resources to facilitate admits/discharges/transfers.
- Completes required admission and discharge portions of the electronic chart to facilitate patient flow.
- Rounds through each inpatient unit at least once per shift to collect information for patient flow and other concerns.
- Remains visible on patient care units at least 50% of the time.
- Collaborates with Patient Placement to facilitate all admissions.
- Partners with Patient Placement to trouble shoot issues and collaborate in decision-making regarding patient flow.
- Updates Patient Placement at least every two hours with bed status.
- Troubleshoots planned discharges to facilitate early discharges.
- Responds to capacity alerts in the ED, Mom/Baby and house-wide to help ensure patient flow and allocation of resources.
- Uses knowledge and resources to make decisions regarding transferring patients to outside facilities.
- Makes patient placement decisions within placement guidelines and policies.
- Consults with the Administrator on-call to initiate hospital closure.
- Ensures that established standards of professional nursing practice and patient care excellence are being met
- Coordinates and communicates with multi-disciplinary members of the health care team, including both clinical and non-clinical support roles.
- Interprets, guides, and enforces system wide, entity and department-specific policies, procedures and practices in the safe and appropriate placement and delivery of patient care.
- Rounds on and maintains contact with all units on assigned shift including OR, PACU and ancillary departments.
- Assesses competency of nursing staff to ensure patient care standards are met in the absence of the Nurse Manager.
- Demonstrates high level of knowledge of Standards of Care and Assessment and Plan of Care polices and can communicate them effectively.
Required Qualifications- 1 year supervisory/management experience in healthcare. May include Charge RN or council leadership
- MN Registered Nurse (RN) License
- Basic Life Support (American Heart Assoc or Red Cross) Upon Hire
Preferred Qualifications- Bachelors Degree in Nursing
- 3 years healthcare related leadership, supervisor, or management experience
Benefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation DisclaimerAn individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
