About the Position

A Business Analyst, Business Solutions an integral part of a project team that collaborates to formulate and define systems scope and objectives in accordance with business needs, and to develop and implement and resulting systems and/or applications. The individual engages with business stakeholders, senior leadership, IT groups and various cross-functional teams to conduct research and fact-finding activities for medium scaled projects with a moderate level of complexity. A Business Analyst also uses a basic understanding of business systems and industry requirements to help develop and maintain end products that meet the needs of the business unit and the University and demonstrate knowledge or experience with automated solutions and AI tools for efficiency.

WHAT YOU'LL DO:

1. Collaborate with stakeholders in conducting the appropriate analysis and evaluation of business and user needs to document necessary requirements, user stories and acceptance criteria to IT partners; provide guidance and support to the business owners and IT partners during the project life cycles to ensure requirements are met throughout the various stages in a project.

2. Provide production support to business operations for applications in development or in maintenance mode by receiving and responding to issues or questions regarding the functionality of the product and determining the appropriate solution and/or the process for resolution.

3. Work directly with department senior leaders and cross-functional leads to provide trend analyses that help provide strategic guidance and guide decisions for operational strategies to improve efficiencies and manage business KPIs.

4. Participate in efforts to review and recommend improvements and subsequent development for functional enhancements and operational improvements; review and recommend changes to business processes to increase system effectiveness as necessary. Provide expertise and functional knowledge as well as analytical strategy during the implementation of new processes, initiatives and technology changes.

5. Develop and conduct acceptance testing for any changes made within applications based on agreed upon requirements that were determined with business stakeholders; assist and participate in system testing and support to increase effectiveness of new changes or modifications as required.

6. Create and execute a release strategy for post-production validation of changes that are made within the applications, including any follow up on issues found or questions identified by all stakeholders. Monitor system enhancements by use of reports, manual validation or cross-functional communication to ensure changes were migrated appropriately.

7. Adhere to application development methodology while providing support to the project team based on the business analyst and product owner roles within the specific project.

8. Have the ability to work 8 to 10 hour shifts as business needs necessitate, with start and end times that may vary.

9. Perform other duties as assigned or apparent.

NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager.

Supervisory Responsibilities

None

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
• Bachelor's Degree and two (2) years of analytical experience; OR
• High School Diploma or Equivalent and four (4) years of analytical experience

ADDITIONAL QUALIFICATIONS:
• General knowledge of commonly used concepts, practices, and procedures within a particular field in respect to system functionality
• Knowledge of Flowable or other automated applications
• Continuous learner; comfortable with utilizing AI-tools for efficiency
• Demonstrated and proven ability to effectively participate and lead projects
• Prior testing experience, or a related role within a project or implementation
• Understanding of the business, business processes and the information systems used to manage related information
• Excellent oral and written communication skills to effectively interact with internal and external customers and department staff, as described above
• Ability to lead meetings and discussions with contributors, peers and leaders as deemed necessary
• Ability to prioritize and perform multiple tasks simultaneously

Pay Range

The annual pay range for this position is $56,600 (minimum), $84,500 (midpoint), and $112,400 (maximum).*

*Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.

Your work is critical to helping adult learners achieve their dreams, and we're committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.

Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.*

*For more details around paid time off benefits, please click here.

Application Deadline is 07/03/2026.