Job DescriptionWe are seeking a ACH Business Operations Analyst. This person will supports ACH production operations by monitoring file activity, ensuring compliance with ACH processing rules, and resolving exceptions as they arise. This role serves as a key backup to the ACH desk team, stepping in to conduct research, troubleshoot issues, and assist customers with file processing when capacity is limited.
An ideal candidate will be adaptable professionals who thrive in a fast-paced operational environment, enjoy problem-solving, demonstrate strong learning agility, work effectively with others, and are willing to develop expertise in ACH operations.
Start times range from 3:00pm - 5:00pm MST or CST
Responsibilities include:
Analyzing transaction data, investigating discrepancies, coordinating with internal partners, and supporting high-value client activity through direct outreach and issue resolution.
The position requires managing multiple operational tasks simultaneously, maintaining accurate documentation, and ensuring timely processing and resolution of ACH-related items in a fast-paced, process-driven environment.
Participates in the modification of existing applications or development of new applications.
Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting.
Ensures all documentation and requests comply with established policies and procedures.
Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed.
Writes test plans and performs tests of new systems and modifications to existing systems.
Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results.
Basic Qualifications
Preferred Skills/Experience
Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
5+ Years of related experience within ACH
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Strong understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Strong analytical and forecasting skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to work as part of a project team
Effective verbal and written presentation and communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
A willingness to learn
Ability to make through and quick decisions
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
Benefits:
Our approach to benefits and total rewards considers our team members9 whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
