Position SummaryThe Accounts Receivable Supervisor is responsible for leading the Company's accounts receivable operations, ensuring timely collection and application of premium receivables, accurate billing and invoicing, cash reconciliation, and effective management of accounts receivable balances.
Reporting to the Director, Operations, this role oversees day-to-day receivables activities, including team supervision. The successful candidate will establish strong financial controls, monitor cash inflows, drive collection efforts, improve operational efficiency, and ensure the integrity of receivables data across multiple systems.
The position requires strong analytical abilities, leadership skills, and experience managing receivables within an insurance environment (including direct and bordereaux billings).
Responsibilities and Accountabilities Accounts Receivable Management- Manage the end-to-end accounts receivable functions, including billings, collections, cash application, and account reconciliations.
- Monitor and action on outstanding receivables and aging, ensuring timely collection of amounts due.
- Develop and maintain collection strategies to minimize delinquency and bad debt exposure.
- Escalate collection issues and recommend appropriate action plans.
Cash Management & Reconciliations- Oversee daily cash application activities, ensuring payments are accurately and timely posted and applied.
- Coordinate and execute cash clearing activities, including transferring out amounts netted against cash receipts (e.g., paid claims deducted).
- Ensure timely investigation and resolution of unapplied cash, short payments, overpayments, and unidentified receipts.
- Maintain strong controls surrounding cash handling and receivable accounting processes.
Billing & Invoicing - Ensure accurate generation and distribution of invoices, statements, and premium billings.
- Partner with Underwriting, Operations, and IT to resolve billing discrepancies.
- Monitor billing accuracy and implement process improvements where necessary.
- Support premium adjustments, endorsement billings, and other policy-related financial transactions.
Account Reconciliations & Controls- Prepare general ledger account reconciliations (e.g., balance sheet accounts)
- Investigate and resolve reconciling items on a timely basis.
- Ensure compliance with internal control requirements and company policies, including SOX controls.
- Support month-end, quarter-end, and year-end close processes related to receivables.
- Prepare and review supporting documentation for internal and external audits.
Team Leadership- Lead, coach, and develop a team
- Establish clear performance expectations, service levels, and operational metrics.
- Conduct regular work reviews and provide ongoing training and development.
- Promote accountability, accuracy, and continuous improvement within the team.
- Assist with workload planning, prioritization, and resource allocation.
Reporting & Business Analysis- Provide regular reporting and recommendations to leadership.
- Identify opportunities for automation and process enhancement, including modernizing the Accounts Receivable process and implementation of a new accounts receivable module
Cross-Functional Collaboration- Partner closely with Underwriting, Operations, Finance, and other stakeholders.
- Partner with IT to ensure data integrity and completeness in the Accounts Receivable systems.
- Serve as a key point of contact for receivables-related inquiries and escalations.
- Support enterprise initiatives involving system enhancements, acquisitions, integrations, or process transformation efforts.
Required Skills and Abilities- 5+ years of progressive experience in Accounts Receivable, Billing, Collections, and Cash Management.
- 2+ years of supervisory or people leadership experience is preferred
- Experience within P&C insurance services is preferred.
- Experience working with broker-based and and bordereaux
- Receivables is preferred.
Desired Skills and Abilities- Strong leadership and coaching capabilities
- Excellent analytical and problem-solving skills
- Attention to detail and commitment to accuracy
- Strong communication and stakeholder management skills
- Ability to manage competing priorities and deadlines
- Continuous improvement mindset
- Sound judgement and decision-making ability
- Accounts receivable processes, Cash application, Reconciliations, Collections management and Financial controls
Education and Experience- Post secondary in Accounting, Finance, Business Administration, or related
- Accounting designation is considered an asset.
- Experience using Microsoft Excel
- Experience with policy administration, billing, or accounting systems.
- Familiarity with reporting and data analysis tools, including PowerBI.
- Familiarity with Microsoft CoPilot
Location: HYBRID 3X/Week from our Toronto location. Home based available for highly qualified candidates.
#LI-LH1
#LI-Remote
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
CAD $80,000 to $90,000
- Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
- Arch is committed to helping employees succeed through our comprehensive benefits package that includes medical plus dental, vision and prescription drug coverage; a competitive retirement plan with generous matching; Vacation plus 4 Lieu Days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off plus 8 Sick Days per year; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Maternity Leave top up of up to 18 weeks and Parental leave top up of 6 weeks; and Tuition Reimbursement.
