ACCOUNTS RECEIVABLE MANAGER ABOUT THIS ROLEAs the Accounts Receivable Manager, you will transform the department from a transactional function into a high-performing unit. You will drive excellence by actively managing, mentoring, and coaching the AR team to meet and exceed KPIs, ensuring a high standard of accuracy and productivity across the billing and collections lifecycle. This role balances strategic oversight with hands-on portfolio management, requiring a leader who can establish clear accountability frameworks, eliminate operational bottlenecks, and empower staff to resolve complex account discrepancies.
ROLE RESPONSIBILITIES - Strategic Oversight & Performance Management: Establish clear performance metrics (KPIs) and provide consistent, candid feedback to cultivate a culture of accountability and continuous improvement. Identify departmental bottlenecks and elevate team performance.
- Portfolio Management & Debt Recovery: Oversee a portfolio of customer accounts to ensure prompt collection of outstanding invoices. Proactively pursue overdue debts via phone, email, and written correspondence.
- Team Support: Collaborate with and support an offshore collections team to achieve collection targets.
- Customer & Cross-Functional Relations: Build and maintain strong relationships with customers to resolve payment issues effectively. Work closely with Sales, Customer Service, and Finance teams to resolve disputes and billing queries.
- Risk Monitoring & Credit Assessment: Monitor customer accounts, identify potential risks, and escalate problem debts when necessary. Assist with credit checks and establish credit limits in accordance with company policy.
- Reporting & Record Keeping: Produce regular debtor reports, including aged debt analysis and risk assessments. Maintain accurate and up-to-date records of all collection activities and communications.
- Month-End Support: Assist with month-end processes, including reconciliations and reporting.
OUR IDEAL CANDIDATE Experience and Technical Skills: - Proven Leadership: Minimum 5 years' experience in a Credit Manager, Credit Analyst, or similar accounts receivable role, with a demonstrated ability to manage, coach, develop, and elevate a diverse team.
- Domain Expertise: Strong understanding of credit control principles and Americas debt collection practices.
- Systems Proficiency: Proficiency in MS Office (especially Excel); experience with ERP/accounting systems such as SAP, Oracle, Sage, or NetSuite is an advantage.
- Education: Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
Core Competencies and Soft Skills: - Accountability & Conflict Management: Experience designing and implementing performance frameworks. Exceptional ability to handle interpersonal team dynamics and high-stakes client negotiations with professionalism, tact, and resilience.
- Communication & Relationship Building: Excellent communication and negotiation skills with a professional, confident telephone manner. Proven ability to maintain positive customer relationships while ensuring strict payment discipline.
- Execution & Drive: Results-driven, target-focused, assertive, and highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Problem-Solving & Integrity: Strong analytical skills, a collaborative team-player mindset, and a high commitment to integrity and compliance.
BENEFITSWe believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office.
BENEFITSWe believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
