Job Description

The Accounts Receivable Manager serves as a strategic partner to the Director of Credit, supporting enterprise-wide initiatives across credit, collections, and system optimization. This role is responsible for driving process improvements, supporting future GetPaid implementations and enhancements, developing collection strategies, resolving complex account reconciliation issues, and coordinating efforts across multiple teams with Global Finance Shared Services and the broader business. The AR Manager balances firm collection strategies with service excellence to drive cash flow, reduce past due balances, and improve overall AR performance within the Residential Credit & Collections team.

Primary Responsibilities

• Partner with the Director of Credit to develop and implement collection strategies that improve cash flow, DSO, and portfolio performance.
• Analyze customer portfolios, payment behaviors, dispute trends, and credit risk indicators to identify improvement opportunities.
• Recommend and implement best practices that strengthen collection effectiveness and customer outcomes.
• Serve as a business lead for future GetPaid implementations, enhancements, upgrades, testing, and user adoption initiatives.
• Partner with IT, vendors, and business stakeholders to improve AR, collections, and credit-related system functionality including opportunities and streamline manual processes across Accounts Receivable and Credit teams.
• Lead resolution of complex customer account issues, including reconciliations, unapplied cash, deductions, disputes, and billing discrepancies.
• Partner with customers, sales teams, and internal stakeholders to resolve high-risk or escalated accounts.
• Develop sustainable solutions that address root causes and prevent recurring issues.
• Analyze operational metrics, aging trends, account performance, and portfolio health.
• Develop insights and recommendations that support strategic decision-making.
• Monitor key performance indicators and support initiatives that improve collections effectiveness and working capital performance.
• Assist with business case development and measurement of transformation initiatives.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 7+ years of progressive experience in Credit, Collections, Accounts Receivable, or Order-to-Cash functions.
• Experience working in complex, multi-entity and multi-system business environments.
• Strong background in account reconciliations, dispute resolution, collections strategy, and process improvement.
• Experience partnering cross-functionally with Finance, Sales, Customer Service, Operations, and IT.
• Proven ability to influence organizational change without direct authority.
• Excellent written, verbal, and presentation communication skills.
• Strong organizational, project management, and problem-solving capabilities.
• Advanced Microsoft Excel and data analysis skills.
• Experience with GetPaid (FIS GetPaid) administration, implementation, or optimization.
• Experience supporting ERP integrations and complex data environments.
• Knowledge of credit risk management and customer credit practices.
• Experience leading acquisitions, system consolidations, or transformation initiatives.
• Lean, Kaizen, Continuous Improvement, or process excellence experience.

Additional Information

The US base salary range for this full-time position is $70,000-$95,000+ bonus + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

All your information will be kept confidential according to EEO guidelines

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.