Job DescriptionJob Overview / Purpose
The Accounts Receivable (AR) Manager leads the Accounts Receivable function for Chartwell's portfolio, overseeing a high-volume, multi-property environment. This role is responsible for ensuring the accuracy, efficiency, and compliance of all receivables processes while driving continuous improvement in team performance, customer service and internal controls. The AR Manager provides leadership to a team of AR Supervisors, AR Advisors, and AR Clerks and serves as a liaison with Operations, Legal and IT.
Key Accountabilities Team Leadership & Development
- Lead, mentor, and develop a team of 15 + AR professionals, including AR Supervisors, AR Advisors, and AR Clerks.
- Manage team performance, conduct regular coaching, and oversee goal-setting and performance reviews.
- Foster a culture of accountability, collaboration, and service excellence.
- Ensure process documentations are in place and updated regularly.
Process & Controls- Oversee the full accounts receivable cycle, including billing, collections, reconciliations and reporting.
- Identify and implement process improvements to increase accuracy and efficiency.
- Lead or support system upgrades, automation initiatives, and cross-functional process changes.
- Drive root cause analysis of recurring issues and implement corrective action
- Monitor key performance indicators (KPIs).
- Support internal control and compliance team activities, including controls testing and business process design.
Operational Support- Act as a key contact for residence leadership, operations teams, and senior management on receivable matters.
- Perform other duties as assigned to meet business needs.
QualificationsEducation:- Post-secondary education in Accounting, Finance, or Business; CPA designation is an asset.
Experience:- 7 + years of progressive experience in Accounts Receivable, including 3+ years in a leadership role.
Skills & Abilities:- Excellent analytical, organization, and communication skills.
- Strong working knowledge of AR systems; Yardi or residential billing systems experience is an asset.
- Proven ability to lead teams through change and drive results in a fast-paced environment.
- High proficiency in Excel and M365.
- Bilingualism (English/French) is an asset.
Effort - Work requires sustained attention to detail, reviewing and verifying financial data.
- Physical effort is minimal, consisting primarily of computer use and documentation review.
Working Conditions - Work is generally performed in an office environment.
- Occasional extended hours may be required to meet reporting deadlines or support special projects.
