Accounts Receivable Director

LOCATION:
Corporate Office

POSITION TYPE:
Full-Time

SHIFT(S):
40 hours per week, Monday - Friday with flexibility as needed to support the needs of the company

PAY RANGE:
Competitive compensation based on experience

BENEFITS - Full-Time:
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Employer-Paid Life Insurance
• Short- and Long-Term Disability (as applicable)
• Paid Meal Period
• Paid Time Off (PTO) - vacation, personal days, sick time
• 8 Paid Holidays
• Holiday and Overtime Pay (as applicable)
• Employee Assistance Program (EAP)
• Employee Discounts
• Paid Training and Orientation
• Longevity Awards

JOB SUMMARY:

We are seeking an experienced and results-driven Accounts Receivable Director to lead and oversee all accounts receivable and revenue cycle operations for our skilled nursing and long-term care facilities throughout Connecticut. This key leadership role is responsible for managing the AR team, optimizing cash collections, reducing aging accounts, improving reimbursement processes, and ensuring compliance with federal, state, and payer regulations.

The ideal candidate will possess extensive experience in long-term care billing, collections, Medicare, Medicaid, Managed Care reimbursement, and revenue cycle management. This individual will collaborate closely with facility Business Office Managers, Regional Leadership, and Corporate Finance teams to drive financial performance and operational excellence across the organization.

RESPONSIBILITIES:
• Direct and oversee all accounts receivable operations for multiple Skilled Nursing Facilities (SNFs)
• Manage and mentor corporate AR staff, billing personnel, and facility business office teams
• Monitor and analyze AR aging reports, collection metrics, and reimbursement trends
• Develop and implement strategies to reduce outstanding receivables and improve cash flow
• Ensure timely follow-up on unpaid claims, denials, underpayments, and appeals
• Oversee Medicare, Medicaid, Managed Care, Private Pay, and Hospice receivables
• Review and monitor facility billing processes to ensure accuracy and compliance
• Collaborate with Business Office Managers to resolve complex billing and collection issues
• Establish performance benchmarks and accountability measures for AR teams
• Prepare and present AR performance reports to executive leadership
• Lead revenue cycle improvement initiatives and identify opportunities for operational efficiencies
• Ensure compliance with all federal, state, and payer regulations related to billing and collections
• Coordinate audits, reconciliations, and month-end reporting activities
• Maintain strong relationships with payers, vendors, and facility leadership teams
• Support system implementations, and revenue cycle integration projects as needed

QUALIFICATIONS:
• Bachelor's degree in Business Administration, Finance, Healthcare Administration, Accounting, or related field preferred
• Minimum 5 years of progressive Accounts Receivable leadership experience in Skilled Nursing Facilities (SNF), Long-Term Care, or Post-Acute Care required
• Strong knowledge of Medicare, Medicaid, Managed Care, Private Pay, and third-party reimbursement methodologies
• Demonstrated success managing multi-facility revenue cycle operations
• Experience with PointClickCare (PCC) required
• Experience with Inovalon, NGS Connex, CT Medicaid
• Strong understanding of SNF billing, collections, claims management, reimbursement, and revenue cycle best practices
• Advanced proficiency in Microsoft Excel and financial reporting tools
• Excellent analytical, organizational, leadership, and problem-solving skills
• Strong verbal and written communication skills
• Ability to prioritize multiple projects and deadlines in a fast-paced environment
• Must be able to read, write, and communicate effectively in English

PREFERRED QUALIFICATIONS:
• Experience overseeing accounts receivable operations for multiple skilled nursing facilities
• Experience with healthcare financial analytics and KPI reporting
• Strong background in payer negotiations, appeals, and reimbursement recovery initiatives
• Experience leading revenue cycle transformation and process improvement projects