Title: Accounts Manager(AEP- Authorized Ecommerce Partner)
Brand: skinbetter science
Location: El Segundo, CA
OverviewWe are seeking a strategic, analytical, and relationship-driven Authorized Ecommerce Partner Accounts Manager to lead and grow our high-value AEP (Authorized Ecommerce Partner) channel. In this role, you will manage our exclusive network of top physician-dispensed practices (~100 AEPs) that sell skinbetter science products directly through their practice's owned .com ecommerce platforms.
You will own the foundational business groundwork-including financial analysis, data tracking, forecasting, and commercial growth strategies-while acting as a dedicated commercial and marketing partner to our top ~10 priority accounts. For these elite partners, you will spearhead bespoke marketing support, custom email campaigns, sampling programs, joint promotional planning, and high-impact digital partnerships to drive mutual revenue and elevate the brand's luxury digital presence.
Key Responsibilities AEP Program Strategy & Business Management
- Manage the end-to-end commercial relationship, business health, and revenue growth of our curated network of top AEP's (~100 providers)
- Perform regular business reviews, sales tracking, trend analysis, and inventory forecasting to identify growth opportunities and optimize product assortments across AEP e-commerce sites
- Commercial Guidelines: Establish best practices, operational standards, and digital compliance guidelines to ensure these physician-owned .com sites align with skinbetter science's luxury, medical-grade positioning.
- Strategically develop, manage, and optimize the AEP marketing calendar, ensuring seamless 360-degree support and cross-functional alignment for all quarterly initiatives to maximize program visibility and impact.
- Oversee the creation and management of comprehensive educational materials for internal and external teams, ensuring content effectiveness and consistency.
- Translate data into strategic ideas, identify growth opportunities, and proactively pitch marketing and activation concepts based on those insights.
- Brand Governance & Policy Enforcement: Monitor and audit online sales channels and e-commerce platforms (Crawler) to identify unauthorized sellers and MAP (Minimum Advertised Price) violations.
- Reporting & Insights: Track violation trends and maintain documentation of enforcement actions to safeguard the brand's digital ecosystem and market integrity.
Tailored Marketing & Growth for Top Accounts (~10 Priority Partners)
- White glove support with high touch marketing support for our top ~10 high-volume AEP accounts
- Collaborate with AEPs to design and execute custom digital initiatives and promotional calendar alignment including targeted e-comm promotions, exclusive sampling programs, custom email campaigns, and co-branded assets.
- Drive joint business planning to maximize site visibility, conversion, and loyalty
Cross Functional Collaboration
- Partner closely with the US Creative team & Marketing to ensure AEP strategies are aligned to national priorities and AEPs have access to assets
- Partner with respective ABMs (Aesthetic Business Managers) and CADs (Corporate Account Directors) where needed who manage the AEP account
- Work hand-in-hand with field sales representatives to identify rising AEP stars, onboard new digital partners smoothly, and share best practices across the network.
- Partner closely with Better Connect affiliate program lead, helping upkeep program marketing and training materials
- Partner with Sales, Legal, and E-commerce teams to report violations, issue takedown notices, and enforce brand protection policies.
Qualifications:- Experience: 4-6+ years of experience in e-commerce key account management, digital marketing, or commercial sales (beauty, luxury, or medical-grade/skincare background strongly preferred).
- Analytical Acumen: Strong financial and commercial aptitude; highly proficient in analyzing e-commerce metrics (conversion rates, basket size, traffic, sell-through data) to build actionable business plans.
- Relationship Builder: Exceptional communication and stakeholder management skills; able to build trusted advisory relationships with medical professionals, physicians, and key business owners.
- Marketing Savvy: Demonstrated experience planning digital promotions, managing email/sampling strategies, and executing co-op marketing or partnership activations.
- Self-Starter: Highly organized, entrepreneurial mindset with the ability to balance high-level strategic analysis with hands-on marketing execution for top-tier partners.
- Self-Management & Organization: Highly organized and self-directed with excellent time management skills.
- Communication & Customer Service: Exceptional written and verbal communication skills coupled with a strong customer service orientation.
- Entrepreneurial Mindset: Innovative, forward-thinking, and possesses a proactive, entrepreneurial spirit.
- Technical Proficiency: Proficiency in Microsoft Office Suite, Salesforce, and Point-of-Sale (POS) systems.
- Problem-Solving & Creative Thinking: Demonstrated ability to identify opportunities, creatively solve problems, and implement effective solutions.
Salary Range: 92,000-128,000 Base + bonus 
