FedEx

Accounting Advisor

FedEx • $75K — $95K *
Plano, TX 75025In-Person
Legal & Accounting
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 5+ years' experience in Human Resources at an advisor level
  • Excellent communication, negotiation, and conflict resolution skills
  • Advanced computer skills, including Microsoft Office and HR systems
  • HR certification or relevant education preferred
  • Expertise in employee relations functions such as investigations and performance management
  • Strong organizational skills to manage competing priorities effectively

Responsibilities

  • Determine appropriate actions for team member inquiries and complaints
  • Facilitate communication and problem-solving among team members and management
  • Conduct thorough investigations into employee relations issues
  • Manage ADA case documentation and interactions
  • Advise managers on performance management best practices
  • Analyze HR metrics to identify impact on business performance
  • Promote and implement corporate HR programs and initiatives

Benefits

  • Hybrid work environment with flexibility
  • Opportunity for professional development through training
  • Focus on diversity and inclusion within the workplace
  • Engagement in company-driven HR initiatives and projects
  • Supportive work culture emphasizing employee relations and retention
Full Job Description
POSITION SUMMARY:

The Human Resources Advisor (HRA) provides a broad range of employee relations guidance, working as part of a proactive, consultative and responsive Human Resources (HR) team. This position will deliver expert, balanced, business and team member-focused HR solutions and recommendations on a variety of employee relations topics, to include team member relations, retention, performance management and HR policies. This position collaborates with their managers to ensure HR initiatives are directly aligned with the business goals and opportunities. HRAs are expected to make contributions that positively impact our company results by analyzing data to identify key people trends that influence our People-Service-Profit (PSP) Philosophy.

This is a hybrid position located in Plano, TX. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week."

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive)

EMPLOYEE RELATIONS
  • Determines the appropriate course of action and next steps to team member inquiries, informal and formal complaints and third party action.
  • Facilitates communication among team members and/or management by providing guidance and consultation regarding problem-solving, dispute resolution, policy and procedural clarification, regulatory compliance, litigation avoidance and strives to resolve internal conflict through appropriate conflict management and mediation techniques.
  • Perform thorough investigations by gathering and analyzing data, conducting interviews and performing activities to capture all facts related to assigned complaint, charges or identified issues; maintaining organized files and accurate records to include in-depth investigation notes, supporting documentation, summaries and rationale for recommendation.
  • Effective ADA case management; including document management, team member and management interaction and consultation, timely and responsive date management and balancing the needs of the team member and the business in the job-related accommodation.


ADVISOR ROLE
  • Advise and educate managers on proper use of performance management and the performance counseling process; with an emphasis on consistency, situational leadership, process management, effective communication and coaching with team members and effective decision-making.
  • Analyze critical HR metrics and data, in conjunction with business performance data, to identify areas which may be impacting the business. Collaborate with the business leader to conduct root cause analysis for improvement, build and implement solutions, and evaluate results.
  • Partner with managers to educate and advise on Human Resources policies and processes with an emphasis on consistent application and alignment with business and organizational goals. Support company and local retention initiatives based on analysis of HR-related metrics and impact to the business. Work with managers on root cause analysis and advise on possible solutions or ideas.
  • Provide/deliver a pro-active approach to work and problem solving, including the ability to identify and deal with issues as they occur
  • Build and maintain relationships, via the ability to earn trust, build credibility, and demonstrate a high level of personal integrity, ethics and confidentiality
  • Understand ownership of the issue and consult and provide education and information to key decision-makers with the ability to challenge with tact and diplomacy as needed
  • Be an enthusiastic team player with a strong drive to create a positive work environment
  • Act in a solutions-oriented manner; using available resources, experience and creativity to provide multiple solutions that balance the needs of the business with the care of our team members


SUPPORT HUMAN RESOURCES INITIATIVES
  • Promote and manage implementation/completion of corporate driven HR programs and initiatives
  • Make recommendations for improvements in processes and practices as part of the QDM process
  • Appreciate and advocate for diversity in the workplace and treat everyone in accordance to our People-Service-Profit culture
  • Conduct presentations and facilitate training on HR-related topics
  • Participate in special projects as assigned
  • All other duties as needed or required


MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • Bachelor's Degree or equivalent experience
  • 5+ years' experience in Human Resources with advisor level responsibility
  • Excellent communication, persuasion, negotiation, conflict resolution and collaboration skills across all levels within the organization
  • Advanced computer skills, including experience with Microsoft programs (Word, Excel, PowerPoint, and Outlook) and other and HR business systems
  • HR certification, education and development preferred
  • Expertise in HR employee relations functions including but not limited to: employment law, investigation management, policy consultation, change management, retention, and performance management
  • Effective organizational skills with the ability to meet deadlines, manage multiple competing priorities, and maintain professionalism at all times
  • Communicate clearly and with influence (written, presentation, verbal)
  • Ability to support a multi-state, multi-departmental, remote workforce
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook


ESSENTIAL FUNCTIONS:
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position


MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • Bachelor's Degree or equivalent experience
  • 5+ years' experience in Human Resources with advisor level responsibility
  • Excellent communication, persuasion, negotiation, conflict resolution and collaboration skills across all levels within the organization
  • Advanced computer skills, including experience with Microsoft programs (Word, Excel, PowerPoint, and Outlook) and other and HR business systems
  • HR certification, education and development preferred
  • Expertise in HR employee relations functions including but not limited to: employment law, investigation management, policy consultation, change management, retention, and performance management
  • Effective organizational skills with the ability to meet deadlines, manage multiple competing priorities, and maintain professionalism at all times
  • Communicate clearly and with influence (written, presentation, verbal)
  • Ability to support a multi-state, multi-departmental, remote workforce


ESSENTIAL FUNCTIONS:
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position


Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

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Find the position that aligns with your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with FedEx today and be part of something bigger.

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Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

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