What You'll DoThe Account Supervisor will play a critical role in leading and inspiring the local account team, overseeing key client relationships, and partnering with the Client Services Director to deliver exceptional service and innovative solutions. This position is ideal for a strategic leader passionate about digital and social media, with a knack for building strong client relationships and a drive to push creative and technological boundaries, including the effective use of AI to deliver smarter, faster, and more creative outcomes. You'll be a key part of the Client Services team, working closely with cross-functional teams to drive client retention, growth, and satisfaction.
Your Day to Day- Lead & Mentor the Team: Guide, mentor, and motivate the account team, fostering collaboration, curiosity, and professional growth while championing the thoughtful and ethical use of AI tools to increase efficiency and inspire creative thinking.
- Own Client Relationships: Act as the primary strategic contact for major client accounts, building strong, trusted relationships by understanding client goals, anticipating their needs, and proactively presenting new ideas, including AI-powered insights.
- Drive Strategy & Growth: Develop long-term digital and social strategies, translate client challenges into innovative, data-driven solutions, and spot opportunities to expand accounts and strengthen partnerships.
- Ensure Excellence in Delivery: Oversee the planning, execution, and delivery of integrated digital and social campaigns, ensuring projects are on time, on budget, and meet the highest quality standards.
- Manage Budgets & Resources: Oversee budgets, forecasts, and profitability across accounts, ensuring teams are adequately resourced and leveraging AI tools to optimize workflows where appropriate.
Required Skills and Experience:
- Experience: 5-7 years in account management within a social media, digital, or advertising agency, with 2-3 years in a leadership role.
- Leadership: Proven success in managing large accounts and cross-functional teams with the ability to lead, inspire, and develop teams.
- Client Management: Exceptional client service skills with a history of building trust and driving results.
- Digital, Social & AI Expertise: Deep knowledge of all major platforms, analytics, and emerging technologies-including familiarity with generative AI tools for creative, strategic, and operational use.
- Strategic Mindset: Ability to balance big-picture thinking with detail-oriented execution.
- Communication: Excellent verbal and written skills, with strong presentation and negotiation abilities.
- Organization: Skilled at managing multiple priorities in a fast-paced environment.
- Available to Travel
Preferred Skills and Experience:
- Experience working with travel, tourism, or destination marketing clients.
- Understanding of Social Media Marketing
- Deep understanding of how to integrate generative AI tools and platforms into strategic planning and creative workflows.
- Experience leading new business pitches and a proven ability to win new accounts.
Success in This Role Looks Like- Develop and execute strategies that result in a 90%+ client retention rate and 5-10% YOY revenue growth from existing clients.
- Maintain or exceed target profit margins for all managed accounts.
- Secure new business through direct involvement in RFP and pitching annually.
- Implement at least one new strategic or platform innovation per quarter across key accounts.
- Achieve and maintain an average client Net Promoter Score (NPS) of 8.5+.
- Ensure 100% completion of biannual performance reviews for your team, with measurable improvement in employee satisfaction scores.
Additional InformationAI Integration Expectations- At Sparkloft, AI is viewed as a creative and strategic amplifier-not a replacement for human insight. As an Account Supervisor, you are expected to:
- Utilize AI daily to support tasks such as trend analysis, social listening summaries, ideation brainstorming, writing assistance, content planning, and reporting efficiency.
- Model responsible use of AI by ensuring transparency, accuracy, and ethical application in client work.
- Stay informed on the evolving AI landscape and help guide the team in adopting new tools that improve performance and creativity.
- Collaborate with internal AI initiatives, sharing learnings, prompts, and results to strengthen agency-wide best practices.
