Anticipated End Date:2026-08-21
Position Title:Account Services/Client Management Director CareBridge - CareBridge Growth and Client Success
Job Description:Account Services/Client Management Director CareBridge - CareBridge Growth and Client SuccessLocation: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The
Account Services/Client Management Director is responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results while actively driving growth through expanding existing client solutions. This role also serves as a strategic partner for CareBridge's Decision Support solution, leveraging data analytics, financial insights, and executive-level client engagement to drive operational performance and deliver consultative recommendations. The ideal candidate will have strong relationship and account management skills, significant experience in client-facing roles with executive-level stakeholders, consulting experience, a strong analytical mindset, excellent oral and written communication skills, and a professional presence to effectively represent CareBridge.
How you will make an impact:
- Managing client relationships, ensuring satisfaction with CareBridge's services, facilitating communication between clients and internal teams for program services implementation, and leading resolution of complex client issues and escalations.
- Partnering with cross-functional operations, clinical, legal, IT, and finance teams to forecast and track key operational and financial metrics, develop data-driven presentations, and deliver strategic recommendations to clients.
- Developing and maintaining relationships with leadership at managed care organizations, including performing site visits and conducting monthly and quarterly performance reviews, while serving as a trusted advisor across multiple health plan markets.
Minimum Requirements:Requires BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experience:- Proven leadership experience in healthcare or healthcare consulting preferred.
- Strong relationship and account management skills, with significant experience in client-facing roles with executive-level stakeholders, consulting, value-based care, and translating complex data into actionable business recommendations is strongly preferred.
- Experience supporting health plans, managed care organizations, Medicaid and/or Medicare programs, or payer-provider partnerships is strongly preferred.
- Strong hands-on analytical experience with the ability to independently synthesize data into clear, concise PowerPoint presentations and client-ready reports, confidently present findings and recommendations to executive stakeholders, and leverage financial and operational data to influence business decisions is strongly preferred.
- Demonstrated success working in a fast-paced, high-growth environment with exceptional strategic thinking, problem-solving skills, adaptability, and the ability to effectively navigate cross-functional organizations while managing multiple priorities is highly preferred.
- Experience balancing data analytics, executive client consulting, cross-functional collaboration, excellent written and verbal communication, and advanced proficiency with Microsoft PowerPoint, Excel, Teams, Outlook, and Word is strongly preferred.
Job Level:Non-Management Exempt
Workshift:1st Shift (United States of America)
Job Family:SLS > Sales Operations
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.
