Elevance Health

Account Service Manager

Elevance Health • $75K — $95K *
Jamaica, NY 11430In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; 3 years of customer relationship management experience preferred.
  • Experience in business operations management or related field.
  • Strong preference for candidates with Pharmacy Benefit Manager (PBM) experience.
  • Client-facing experience is highly valued.
  • Candidates must reside in EST or CST time zones.

Responsibilities

  • Develop strategic plans for large accounts to enhance service delivery.
  • Oversee the execution of contractual obligations and requirements.
  • Manage new account implementation and renewals effectively.
  • Collaborate with operations to ensure service delivery aligns with customer expectations.
  • Build and maintain strong relationships with key stakeholders in client organizations.
  • Identify and recommend improvements based on customer feedback and insights.
  • Deliver comprehensive customer service, including resolving inquiries and claims issues.

Benefits

  • Flexible work environment with 1-2 in-office days per week.
  • Opportunity for local travel (up to 25%) to client sites as necessary.
Full Job Description
Anticipated End Date:
2026-07-14

Position Title:
Account Service Manager

Job Description:
Account Service Manager

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts.

How you will make an impact:
  • Provides strategic planning and account management for large accounts.
  • Directs and manages the administration of contractual requirements and obligations.
  • Manages the new and renewal implementation process for accounts.
  • Interfaces with operations to ensure smooth delivery of services.
  • Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
  • Makes recommendations for improvements to meet customers' expectations.
  • Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
  • Coordinates open enrollment meetings, renewal process and training sessions.
  • Makes routine account visits.


Minimum Requirements:
  • Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.


Preferred Skills, Capabilities and Experiences:
  • Travels to worksite and other locations as necessary.
  • PBM experience strongly preferred.
  • Client facing experience strongly preferred.
  • Ability to travel locally 25% of the time.
  • Must reside in EST/CST zones


Job Level:
Non-Management Exempt

Workshift:

Job Family:
SLS > Sales Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.

About Elevance Health

Epoch Health represents the next evolution in comprehensive healthcare specifically for men. Our philosophy is a clinical approach designed to help men enhance their quality of life through truly personalized and professional clinical care. At Epoch we stress appropriate health treatments, proactive screenings and lifestyle modifications.

Elevance Health Careers

Join the vibrant team at Elevance Health, a leader in healthcare solutions, where we prioritize innovation, leadership, and the well-being of our communities. At Elevance Health, we offer more than just job opportunities; we provide a pathway to a fulfilling career in a diverse and inclusive environment.

Work You’ll Do

At Elevance Health, you will be part of a team dedicated to reshaping the future of healthcare through outstanding service and cutting-edge technology. Our professionals enjoy a culture of collaboration and respect that supports both personal and professional growth.

Explore Career Opportunities

Whether you're seeking your first internship or a seasoned professional position, Elevance Health offers a range of employment opportunities across various specialties. Our team is growing, and we are hiring individuals who are passionate about making a difference in healthcare. Explore positions that match your skills and interests in our dynamic company.

Innovate and Lead

Join us and contribute to a culture of innovation and continuous improvement. At Elevance Health, you will work alongside industry leaders and have the chance to develop leadership skills that are crucial in today’s fast-paced healthcare environment. Our leadership and diversity training ensure that all team members are equipped to lead, inspire, and thrive.

Develop Your Career

Elevance Health is committed to the professional growth of our employees. With access to comprehensive benefits, career development programs, and networking opportunities, you can expand your skills and advance your career within a supportive and nurturing environment. Our commitment to professional development is reflected in our robust training programs and our focus on promoting from within.

Benefits and Culture

We understand that the well-being of our employees is paramount. Elevance Health offers competitive benefits designed to support the health, financial security, and work-life balance of our team members. Our inclusive culture fosters innovation and is one of our greatest strengths.

Join Our Team

Ready to make a significant impact in healthcare? Search for open job opportunities at Elevance Health that align with your skills and career ambitions. We are looking for curious, creative, and solution-driven team players who are ready to drive change and deliver solutions.

Stay Connected

Keep up to date with the latest in career opportunities and company news by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and see what exciting and rewarding opportunities await at Elevance Health.

Apply Now

Start your journey with Elevance Health by exploring our career portal for available job opportunities. Submit your resume, prepare for your interview, and take the first step towards a rewarding career that makes a real difference.

Elevance Health Careers

Empowering your future in healthcare. Join us and be part of a team that is dedicated to improving lives and communities every day.
Learn more about Elevance Health
Size
3,969 employees
Market Cap
$116.9 billion
Industry
Hospitals & Medical Centers
Net Income
$4.5 billion
Founded
1944
5 Year Trend
+10.3%
Revenue
$121.8 billion
NASDAQ
ANTM
* Ladders Estimates

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