The APL reports to the Everforth ECS Civilian and Health Business Unit Leader, and is responsible for the overall performance, growth, and customer success of a defined portfolio of accounts within an ECS Business Unit. Serving as the primary owner of portfolio outcomes, the APL leads customer engagement, delivery execution, contract growth, financial performance, and talent development while partnering closely with Growth, Solutions, and Corporate Support functions to drive sustained, profitable growth. The APL is accountable for portfolio outcomes and leads through direct authority, matrixed influence, and partnership with delivery, growth, capture, solutions, finance, contracts, and talent functions.
The APL acts as the face of ECS to customers and is accountable for building trusted executive relationships, identifying and capturing growth opportunities, and bringing the full breadth of ECS capabilities to solve customer mission challenges. This role requires a dynamic, growth-oriented leader capable of operating in complex federal environments, scaling teams, and driving enterprise collaboration to deliver customer outcomes and business results.
Key Responsibilities Include:
Portfolio Leadership & P&L Accountability
- Own the revenue, profitability, customer satisfaction, and operational performance of an assigned portfolio of accounts, which includes CISA and may include 1 or more other Federal Agencies.
- Develop and execute portfolio strategies that align customer priorities, delivery excellence, and growth objectives.
- Drive accountability for portfolio performance, forecasting, resource planning, and achievement of Annual Operating Plan (AOP) targets.
- Lead portfolio reviews and business rhythms to assess performance, risks, opportunities, and corrective actions.
Customer Leadership
- Build and maintain trusted relationships with senior government stakeholders, acquisition officials, program leaders, and key decision-makers.
- Serve as the senior ECS representative across assigned accounts and customer organizations.
- Navigate complex customer environments and stakeholder ecosystems to strengthen ECS market position and expand customer relationships.
- Ensure exceptional customer experience and delivery outcomes that support long-term growth and retention.
Growth & Account Expansion
- Drive organic account growth through Contract Growth (CG), recompetes, and occasionally strategic New Work (NW) customer investments. Own portfolio-level recompete readiness, customer shaping, performance positioning, and growth strategy to protect the existing base while expanding adjacent mission opportunities.
- Partner with Business Development, Capture, and Solutions teams to develop and execute account growth plans.
- Identify and qualify new opportunities, emerging mission needs, and adjacent markets within existing and new accounts.
- Demonstrate the ability to establish ECS presence in new accounts and expand relationships into strategic growth platforms.
- Maintain a portfolio-wide view of customer trends, mission priorities, and competitive positioning.
Enterprise Collaboration & Capability Integration
- Drive portfolio outcomes through influence and partnership, proactively identifying, documenting, coordinating, and escalating risks, resource constraints, and support issues across Growth, Solutions, Finance, Contracts, Human Capital, and other shared services to ensure timely resolution and successful customer, delivery, and growth outcomes.
- Act as a connector across ECS, bringing the best capabilities, talent, innovations, and resources to customers.
- Partner with Solutions organizations to align technology roadmaps, innovation initiatives, and differentiated capabilities with customer needs.
- Champion enterprise initiatives, capability development efforts, and strategic investments that enhance customer value and growth.
- Drive adoption of enterprise operating model standards, governance, and best practices.
Talent & Team Leadership
- Serve as a 'Servant Leader' for 300+ Everforth ECS personnel performing on assigned programs.
- Build, develop, and lead high-performing teams across multiple programs, contracts, and customer organizations.
- Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
- Develop succession plans and leadership pipelines to support growth and scalability.
- Mentor program managers, project managers, and emerging leaders across the portfolio.
- Lead workforce planning efforts to ensure alignment between customer demand, growth objectives, and talent availability.
Success Measures Include:
- Revenue growth and portfolio profitability
- New Work (NW) bookings and Contract Growth (CG)
- Customer satisfaction and CPARS performance
- Recompete win rate
- Forecast accuracy and operational performance
- Talent retention, engagement, and leadership development
- Adoption of enterprise capabilities and cross-company collaboration
- Contribution to ECS strategic growth priorities and enterprise initiatives
- 15+ years of progressive leadership in cybersecurity and federal program management
- Demonstrated success managing large, complex customer, program, mission, or acquisition portfolios with >$100M revenue and P&L accountability or substantial financial, budgetary, delivery, or resource accountability equivalency.
- Proven track record of growing accounts through new business wins, contract expansions, recompetes, and strategic customer engagement.
- Experience leading organizations, programs, or portfolios across multiple customers, contracts, and delivery teams.
- Demonstrated success breaking into new accounts and establishing long-term customer relationships.
- Experience leading within highly matrixed organizations and collaborating across business functions.
