Full Job Description
Major Duties :1. Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
2. Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems.
3. Develops and maintains working knowledge of governing documents and account agreements.
4. Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.
5. Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
6. Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.
7. Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
8. Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
9. Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
10. Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations.
11. Able to serve as a key subject matter expert and mentor to other more junior level employees
12. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
13. More technically sound in area of expertise and has broader knowledge of other areas
14. Able to facilitate discussions and reach decisions
Knowledge :Excellent oral and written communication skills are required
In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience, is required
Knowledge of internal bank trust functions is required
Analytical, problem solving, and organizational skills are required
Highly flexible and adaptable to change
Technical skills / systems knowledge (e.g. Peoplesoft) is required
Experience :A College or University degree and/or relevant proven work experience is preferred. 5-7 years¿ experience in financial servicing or related experience/credentials preferred.
