Baker Tilly

Account Manager - Vantagen

Baker Tilly$67K — $110K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 5+ years' experience in Benefits Administration, Insurance, Customer Service, or HR fields.
  • Proficient in MS Office (Excel, Outlook, Word).
  • Strong customer service skills to engage with clients and employees.
  • Exceptional organizational and communication abilities for managing multiple priorities.
  • Valid driver's license for minimal travel required.

Responsibilities

  • Support weekly employee benefits enrollment, termination, and changes for assigned clients.
  • Address escalated employee and HR benefits inquiries via phone and email.
  • Assist with annual open enrollment and represent at client meetings and benefit fairs.
  • Resolve employee benefit issues by interfacing with clients, insurers, and third parties.
  • Ensure timely completion of scheduled client deliverables.
  • Maintain up-to-date knowledge of assigned client benefits eligibility rules.
  • Participate in client servicing reviews either onsite or via web/teleconference.

Benefits

  • Comprehensive compensation package for eligible employees.
Full Job Description
Job Description:
Responsibilities

The Benefits Specialist will provide administrative and client service support on a variety of Benefits Administration initiatives, such as:
  • Directly supporting weekly employee benefits enrollment, termination and change processing activity for assigned clients
  • Servicing escalated employee and direct HR telephone and email benefits inquiries
  • Providing annual open enrollment support to assigned clients and the Benefits Team in general, including periodic onsite representation at client meetings and benefit fairs
  • Interfacing with clients, insurers and other third parties to resolve employee benefit issues
  • Managing the completion of scheduled client deliverables on a consistent and timely basis
  • Maintaining current, working knowledge of all assigned client benefits eligibility rules
  • Participating in periodic client servicing reviews at designated client location or via web/teleconference

Qualifications

  • A bachelor's degree is required
  • A minimum of 5 years experience in the Benefits Administration, Insurance, Customer Service, and/or Human Resource-related fields
  • This position also requires proficiency with MS Office, specifically Excel, Outlook, and Word
  • Excellent customer service skills are also necessary, as the position will interface with external client contacts and their employees
  • Exceptional organizational and communications abilities are critical to the incumbent's success, as s/he will be expected to manage multiple priorities and work with a moderate amount of supervision
  • A valid driver's license is required for minimal travel using a personal vehicle
The pay rate range for this job position is $67,000 to $110,710. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant's skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

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