Account Manager - Specialty

Location: Manhattan, NYC

Job Type: Full-time, Hybrid 3 days a week in the office + Travel 70% of the time

Job Reports To: Head of Specialty Business

Salary Range: To be discussed
Role Description:

At Phamily, we partner with specialty medical groups to transform how they manage chronic conditions, combining AI-driven workflows with operational support to improve patient care and practice performance. We're hiring an Account Manager to own and grow our specialty partnerships across oncology, cardiology, nephrology, and more.

This is not a support role. You'll act as a strategic partner, helping clients translate Phamily's solution into real, measurable clinical and financial outcomes. You will directly influence how specialty providers deliver care and generate sustainable revenue through care management programs. This role has clear ownership, high visibility, and the opportunity to shape long-term client success. We are looking for a commercial-minded relationship builder who thrives in a fast-paced environment and is passionate about driving retention and account expansion through data-driven consultation.
Key Responsibilities:

• Own a portfolio of specialty accounts, driving high retention and expansion revenue.
• Lead Quarterly Business Reviews (QBRs) focused on delivering clinical and financial ROI.
• Identify growth opportunities and expand Phamily's footprint across various practice departments.
• Advise clients on workflow optimization and care management strategies to ensure adoption.
• Translate complex data into clear, actionable insights for clinical and operational leaders.
• Proactively identify partnership risks and drive creative solutions to maintain account health.
• Collaborate with product and marketing teams to share client feedback and influence the roadmap.
• Use HubSpot and AI tools to manage accounts efficiently and strategically.

Requirements:

• 3+ years in Account Management, Customer Success, or a similar relationship-focused role.
• Travel 70% of the time
• Proven ability to manage complex, multi-stakeholder relationships at the executive level.
• Commercial mindset with a focus on retention, growth, and measurable outcomes.
• Strong communicator who can simplify complex data into clear, persuasive narratives.
• Comfortable operating and making decisions in a fast-paced, evolving startup environment.
• Tech-savvy and interested in using AI tools to improve account workflows.

Preferred Requirements:

• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.
• Deep understanding of healthcare environments (specialty medical groups preferred).
• Experience with Value-Based Care models or Chronic Care Management (CCM) programs
• High-level proficiency in HubSpot or similar CRMs for account health tracking and forecasting.

Work Style & Logistics:

• You are required to be in-person at our NYC office at least 3 days per week.
• Travel to client sites or industry events is encouraged and may be required.

Our Compensation & Benefits:

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) Eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.