Role description

Account Manager - Software Product Engineering

Manager II - Sales Support

UST is searching for an experienced Account Manager to manage and grow strategic customer relationships within our Software Product Engineering practice.

The opportunity:
• Strategic Customer Ownership
• Build and maintain strong relationships with customer stakeholders across business and technology functions.
• Develop trusted advisor relationships with CIOs, CTOs, Product Leaders, Engineering Leaders, Digital Transformation Leaders, and executive stakeholders.
• Understand customer business objectives, strategic priorities, operational challenges, and technology roadmaps.
• Serve as the primary point of contact and executive sponsor for assigned accounts.
• Maintain a deep understanding of customer success metrics and desired business outcomes.
• Outcome-Focused Account Leadership
• Shift conversations from activities and staffing to business outcomes and value realization.
• Ensure customer engagements remain aligned to strategic objectives.
• Partner closely with delivery and engineering teams to drive successful customer outcomes.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:
• Required Experience : 8-15 years of experience managing enterprise technology accounts.
• Experience working within software engineering, product engineering, digital transformation, consulting, or technology services organizations.
• Proven ability to build relationships with senior executives and key decision-makers.
• Experience managing complex enterprise customers with multiple stakeholders.
• Strong understanding of customer engagement and account growth strategies.
• Demonstrated ability to operate effectively in ambiguous and rapidly changing environments.
• Technology Awareness
• The ideal candidate does not need to be deeply technical but should be comfortable discussing modern technology concepts and understanding how they drive business outcomes.
• Areas of familiarity should include
• Artificial Intelligence (AI) and Generative AI
• Software Development Lifecycle (SDLC)
• Agile Product Development
• Product Engineering
• Cloud Platforms (AWS, Azure, GCP)
• DevOps
• Site Reliability Engineering (SRE)
• Platform Engineering
• Data & Analytics
• Application Modernization
• Digital Transformation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Georgia

Compensation Range: $82,000-$123,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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