Account Manager, Small and Medium Business Group

Meta

$110K — $130K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in sales, account management, or business development.
  • Bachelor's Degree.
  • Ability to thrive in ambiguous, rapidly changing environments with a flexible, growth mindset.
  • Customer-centric approach in team-based settings with the ability to juggle competing deadlines.
  • Skilled in data analysis, problem-solving, and strategic planning to turn business goals into action.
  • Collaborative track record with cross-functional teams to achieve business outcomes.

Responsibilities

  • Manage a client portfolio to meet sales targets and maintain high customer satisfaction.
  • Identify and pursue upselling and cross-selling opportunities through strategic planning.
  • Leverage data insights and AI automation to deliver customized client recommendations.
  • Educate clients on product solutions to enhance and grow partnerships with Meta.
  • Collaborate with teams to design solutions aligning with client objectives.
  • Manage the sales process from scoping to closure using CRM tools for effective pipeline management.

Benefits

  • Professional growth opportunities within a leading tech company.
  • Access to ongoing training in sales and customer relationship management.
  • Support for AI skill development and integration into workflows.
  • Collaboration with innovative teams on cutting-edge solutions.
  • Networking opportunities within the advertising and sales industries.
Full Job Description
Responsibilities

Manage and develop a portfolio of client accounts, achieving and meeting sales targets and performance metrics, ensuring high levels of customer satisfaction
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
• Collaborate with cross-functional teams to design and implement solutions that align with the client's objectives
• Drive the sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Minimum Qualifications
• 8+ years of experience in sales, account management, or business development sectors
• Bachelor's Degree
• Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities
• Experience working in team-based environments with a customer-centric approach, balancing competing deadlines and business goals
• Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes

Preferred Qualifications
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Familiarity with Meta's suite of advertising solutions
• Advanced degree in business, marketing, communications, or a related field, or certifications in account management or project management
• Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs
• Proven technical skills (Excel, Google Suite or data analytics tools)Experience in sales, enterprise, or advertising industries
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

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