Responsibilities:

• Drive opportunities in current clients

• Work with existing accounts and build processes to identify patients and send samples

• Responsible for overall customer service and account management

• Work to ensure timely sample acquistion

• Driving tests per customer in current accounts

• Drive the process of ordering in current customers

• Streamlines customer service

• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives

• Identify and develop opportunities between oncology clients and GHI.

• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership

• Ensure team objectives are met

• Work effectively with individuals across multiple departments throughout GHI

• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications:

• 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.

• Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.

• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.

• Comfortable communicating and presenting at the executive level (CEO, COO, CFO)

• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.

• Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal.

• Excellent negotiation and customer service skills.

• Outstanding strategic sales account planning skills.

• Superior listening and problem solving skills.

• Ability to handle sensitive information and maintain a very high level of confidentiality

• Demonstrate customer support abilities throughout the sales cycle

• Impeccable verbal communication and presentation skills

• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint

• Effective and regular utilization of Salesforce.com

• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.

• Ability to work effectively with minimal direction from, or interface with, manager

• Problem solving, decision making and technical learning

• Strong administrative skills and sophistication to manage business in complex environments

• Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change

• Frequent travel ( > 50%) throughout the territory as needed

AI & Digital Fluency

• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model:This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies.  Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Remote-USA-MN Primary Location Base Pay Range: $77,200 - $106,150 Other US Location(s) Base Pay Range: $77,200 - $106,150 If the role is performed in Colorado, the pay range for this job is: $77,200 - $106,150