-Account Manager Needed - Luxury Hotel in Boston!
Salary Range: $80,000 - $90,000 Annually, Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary
Work Modality: In-Person
Schedule: Full-time, Tuesday - Saturday; Flexible Hours
Location: Luxury Hotel in Boston, MA
Applications will be accepted until job is closed.
As Account Manager, you will:
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations and attend client meetings.
- Assist supervisors in handling customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure integrity of revenue control.
- Ensure compliance with company policies and procedures, as well as those of our client.
- Respond to operational issues when needed (at times, after normal business hours).
- Maintain the highest professional and ethical standards for both our organization and our client.
Ideal Experience:
- This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
- Progressive management experience with front-line team oversight
- Established experience with scheduling and payroll is a plus
- Bachelor’s degree with a concentration in business is helpful but not required.
Skills and Abilities we are searching for:
- You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
- You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
- Your friends describe you as trustworthy, loyal and dependable.
- You are self-sufficient, resourceful and decisive.
- You see a challenge as an opportunity and are looking for a position with a chance for growth.
- You have a flexible schedule meaning that the position may require working weekends and holidays.
- You have impeccable conversational and written communication skills.
- You have an exceptional way with people and you achieve extraordinary results.
- Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
What We Offer: Compensation and Benefits:
- Fantastic opportunities for career growth - we always look to promote from within first!
- Free Parking!!*
- Competitive salary that is commensurate with experience, plus incentive bonus potential.
- Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
- Priority driven culture that is supportive, engaging, empowering and celebratory.
- A company that values diversity, inclusion, and belonging.
- The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
- Learning opportunities through our internal training program - Propark Think
- Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Are you ready to park your career here?
Apply today!
We can't wait to meet you!
*** Free parking while working at your assigned Propark location(s).
