Location: United States-Remote
Department: Account Management
Position Type: Full Time-Exempt
The Account Manager supports multiple clients in the co-employment relationship to grow client loyalty through the engagement and utilization of all Engage products and services. The Account Manager will work collaboratively with all cross-functional departments to ensure prompt resolution to their client's product and service inquiries. This position plays a critical role, usually as a project manager, in establishing client relationships and client retention, thus requiring the ability to manage multiple priorities, communicate effectively with a client-centric focus, develop effective solutions, and closely monitor open projects to closure. This role partners with our Sales Team to participate in prospecting meetings, establishing client relationships from the initial contact.
JOB RESPONSIBILITIES Client Relationship Management - (75%)- As the Client's point of contact, recommend strategic Engage products and services, offering customized solutions to improve the Client's workplace efficiencies.
- Proactively identifies clients' needs through meetings and assessments, recommending and implementing HR products, services, and best practices to enhance client engagement and retention with Engage.
- Coordinate/Project Manage client experience with all services including contracted vendor services.
- Work closely with internal department teams to assess and orchestrate the resolution of client service issues daily.
- Monitor operational deliverables based on negotiated timelines, ensuring satisfaction of client expectations.
- Conduct evaluation of client HR and payroll processes and programs to ensure maximum services delivery and client engagement.
- Travel to client locations to identify additional value added Engage services and products and follow through to ensure deployment.
- Provide support to Engage Sales Professionals during prospect introductions to Engage services on an as needed basis.
Annual/Open Enrollment Delivery - (15%)- Successfully deliver client annual benefit/medical renewals for book of business in the 4th quarter of each year.
Supporting Sales - (5%)- Partners with Sales Consultants on prospect meetings, representing service and HR solutions.
- Proactively communicates with Sales on new products and services and provides training as necessary.
- Collaborates with Sales Consultants to resolve any concerns as needed.
HR Service Delivery - (5%)- Work with the HR Consultants to ensure a high level of client organizational effectiveness.
- Partners with Engage benefits department in support of annual open enrollment. Consults with clients on benefit offerings and contribution strategies to facilitate decision making. Keep client informed on the process, deadlines, etc. Provides necessary support to clients on communication strategies to employees, facilitating meetings etc.
REQUIREMENTS:- Strong knowledge of PEO, Work Compensation, Human Resources, and Payroll
- Advanced skills in Microsoft Office (i.e. Word, Excel, PowerPoint, Access, etc.) required
- Advanced skills in HR Program Software and HRIS Systems preferred
- Excellent organizational skills with a focus on time management
- Ability to multi-task
- Bilingual in Spanish preferred
EDUCATION AND EXPERIENCE:
- Bachelor's degree from an accredited college or university preferred
- 3+ years of experience in Human Resources
- Over 5+ years of experience in an Account Management role within a high-pressure, fast paced environment preferred
COMPENSATION:The salary range for this position is listed below. However, you should know that the salary range may vary based on regional location, the candidate's skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this salary range.
Annual Salary Range: $85,000-$95,000 BENEFITS: We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers.
- 3 Weeks Paid Time-Off per Year (Increasing with seniority)
- Parental Leave
- Paid Holidays
- Your choice of Medical Insurance Plan or HSA with a generous employer contribution
- Life Insurance with an employer-paid base
- Dental and Vision
- Long-Term Disability Insurance with an employer-paid base
- Short-Term Disability Insurance
- Pre-tax Savings on most employee insurance premiums
- Medical Expense Flexible Spending Account
- Dependent Care Flexible Spending Account
- 401(k) enrollment with an automatic match
- Commuter and Parking Pre-tax Benefits
- Pet Insurance/Pet Assure Veterinarian Discount Plan
- Discount Tickets on Theme Parks and Attractions
