Are you a customer-centric Mid-Market Account Manager with a passion for helping organizations realize and maximize the value of their threat intelligence solutions? In this individual contributor role, you will be a key driver of customer retention and expansion, ensuring our commercial Mid-Market clients successfully leverage Flashpoint's intelligence to confront complex security challenges and protect their critical assets and people. If you are ready to make a real-world impact by building deep, high-value partnerships and guiding clients through the strategic use of threat intelligence, we want to hear from you.
We have a role for you if, you:- Cultivate long-term, trusted relationships with key stakeholders and champions, using a customer-centric partnership approach
- Are experienced in crafting strategic, complex multi-year renewal and expansion agreements
- Successfully negotiate software and services contracts with procurement teams, focusing on mutually beneficial value
- Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels
- Value data quality and maximize the use of CRM capabilities and emerging account management tools to monitor customer health
- Are motivated by exceeding ambitious retention and expansion targets, coupled with an unwavering spirit in the face of customer challenges.
What you will get to do on our team:- Ensure a smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption across the client's team.
- Proactively manage the renewal pipeline, articulate the ROI of Flashpoint solutions, and mitigate churn risk to secure long-term contracts.
- Identify and qualify new use cases, services, and Flashpoint products (e.g., CTI, PSI, VulnDB) to expand the footprint and value delivered within the account.
- Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing any signals of potential risk or dissatisfaction.
- Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment.
- Drive consultative conversations, translating Flashpoint's products and outcomes into tangible business value for the client.
What you will achieve:- Within 30 days
- You will have completed product training and have been assigned your book of business
- Completed initial strategic reach-outs to key stakeholders and champions
- Reach out to your network to introduce Flashpoint
- Within 60 days
- You will understand and be able to articulate the full Flashpoint product and service portfolio
- You will have established Customer Health Monitoring processes for your accounts, defining key engagement metrics and cadence.
- By 90 days
- You will have partnered with the Strategic Advisory team to conduct initial Executive Business Reviews (EBRs)
- Identified the first expansion opportunities (upsell/cross-sell)
- Developed renewal strategies for accounts within the next 12 months.
To be successful in this role, you will need:- A proven track record of success in Account Management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence.
- Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts.
- A passion for helping companies keep their customers, employees, and infrastructure safe from cyber and physical threats
- A desire to not only manage accounts but also own expansion and renewal deals to close
Base Salary Range: $83,300-$90,000 base plus 50/50 commission split
