Account Manager, Key Partners, North AmericaIntroduction to the team Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.
The Key Partners team manages enterprise relationships with hotel chains, ownership groups, and management partners across North America and the broader Americas region. Reporting to the Director, Key Partners, you will own a portfolio of accounts, serve as the primary day-to-day partner contact, and use data to identify opportunities that improve rate, inventory, production, and account health.
In this role, you will: - Own the day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health
- Monitor performance against goals, identify risks and opportunities, and translate data into clear recommendations through regular partner reviews
- Build trusted relationships with senior partner contacts through consistent communication, follow-through, and business reviews
- Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, escalate concerns, and unlock opportunities
- Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly
- Deliver accurate weekly and monthly reporting, build expertise in Expedia Group tools and commercial levers, and partner with Senior Account Managers on complex negotiations and continuous improvement
Experience and qualifications: - You have a bachelor's degree in a relevant field or related technical field; or Equivalent related professional experience
- You have 4+ years of experience in a commercial, account management, customer success, or partner-facing role; hospitality or travel technology experience is a plus
- You are comfortable working with data, building simple reports, identifying trends, and explaining what the findings mean for partner performance
- You communicate clearly and professionally in writing and verbally and can represent Expedia Group credibly with internal and external partner contacts
- You are organized, self-directed, and comfortable managing multiple accounts and competing priorities with moderate oversight
- You are eager to develop negotiation and deal-structuring skills, have a growth mindset toward greater account responsibility, and are proficient with Microsoft Office and familiar with customer relationship management or reporting tools
The total cash range for this position in Orlando is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.The total cash range for this position in Chicago is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Beverly Hills is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Miami is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Washington is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Atlanta is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Austin is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Denver is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Dallas is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
