Account Manager
Position Summary
The Account Manager will focus on growing and maintaining existing revenue streams for a portfolio of small to mid-sized accounts. This quota-carrying sales role is responsible for proactively managing client relationships, identifying opportunities for expansion, and ensuring high levels of customer satisfaction and retention. The ideal candidate will operate within an assigned market and have the ability to develop into a more senior role within the organization (ESD and AE).
What You Will Do Strategic Account Leadership & Delivery-Driven Growth - Own and evolve strategic relationships within key gaming accounts, combining deep delivery expertise with commercial growth ownership
- Build account strategies grounded in a strong understanding of client production pipelines, quality needs, and operational pain points
- Identify and drive expansion opportunities through delivery excellence, trust, and proven impact , particularly across QA, player experience, and adjacent services
- Translate operational success into scalable account growth, including new programs, studios, and service lines
Client Partnership & Executive Engagement - Serve as a primary point of contact for senior client stakeholders , building trusted, long-term relationships
- Act as a client advocate internally , ensuring delivery quality, alignment, and responsiveness across global teams
- Lead executive-level conversations, including business reviews, roadmap alignment, and strategic planning
- Resolve complex client challenges by combining operational insight with a solutions-oriented mindset
Program Leadership & Operational Excellence - Oversee large, complex, multi-site programs, ensuring consistent delivery standards, communication, and quality outcomes
- Drive alignment across global teams on processes, reporting, and performance expectations
- Proactively identify risks and implement mitigation strategies to protect both delivery success and client satisfaction
- Optimize resource allocation, scalability, and efficiency to support both delivery and margin goals
Growth & Expansion Within Accounts - Identify whitespace opportunities through deep knowledge of client workflows and unmet needs
- Partner with sales and solutions teams to convert delivery-led opportunities into structured commercial engagements
- Support and contribute to pricing, renewals, and scope expansion discussions with a strong understanding of delivery impact and value
Industry & Solution Leadership - Bring credibility as a hands-on expert in QA and game testing , with the ability to expand into adjacent areas (localization, audio, player experience, AI-enabled services)
- Stay current on industry trends in game development and testing, and translate them into actionable client insights
- Represent Lionbridge Games as a trusted delivery and solution partner within the gaming ecosystem
To Be Successful You Will Have Experience & Background - 8-10+ years of experience in games QA, testing operations, or program management , with increasing responsibility in client-facing roles
- Proven success leading large, global QA programs or multi-site teams within game development
- Demonstrated ability to grow client relationships organically , ideally contributing to account expansion or transformation
- Experience acting as a primary interface with client stakeholders , including senior or executive-level contacts
Operational & Strategic Strength - Strong ability to connect day-to-day delivery with long-term strategic outcomes
- Expertise in managing complex programs, cross-functional teams, and global delivery models
- Proven track record in risk management, process optimization, and scaling operations
Client Partnership & Communication - Exceptional stakeholder management skills, with the ability to build trust through credibility and execution
- Clear, structured communicator able to present insights, risks, and recommendations to both operational and executive audiences
- A solutions-oriented mindset , with a strong sense of ownership and accountability
Commercial Awareness - Strong understanding of how delivery performance ties to revenue, margin, and account growth
- Ability to identify and support upsell and cross-sell opportunities based on client needs and operational gaps
- Comfortable participating in commercial discussions , including renewals and scope expansion
Industry & Domain Expertise - Deep knowledge of game development lifecycles, QA methodologies, and testing processes
- Familiarity with broader service areas such as localization, player experience, audio, and emerging AI-driven solutions (preferred)
Mindset & Leadership Style - Hands-on, people-first leader who can motivate and scale high-performing teams
- Highly proactive, with a bias toward action, ownership, and continuous improvement
- Comfortable operating in fast-paced, high-pressure environments with multiple stakeholders
In Return, You Can Expect
• A quota-carrying role with opportunities to advance to senior sales positions (ESD or AE).
• A dynamic, collaborative work environment with global exposure.
• The chance to work with a market leader in language and technology solutions.
• Support from experienced colleagues across Marketing, Operations, and Delivery to ensure your success.
