Account Manager, Inside Sales - Toronto

Cellcom Communications

• $90K — $110K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 3 years in account management or inside sales.
  • Experience managing B2B customer accounts.
  • Strong relationship-building and partnership skills.
  • Excellent communication and negotiation abilities.
  • Proven ability to identify growth opportunities within client portfolios.
  • Proactive, results-oriented mindset.
  • Strong problem-solving skills tailored to customer needs.

Responsibilities

  • Manage and grow an existing portfolio of business customers.
  • Drive customer retention, contract renewals, and revenue growth.
  • Build and maintain strong relationships with clients.
  • Conduct regular follow-ups to ensure customer satisfaction.
  • Identify upselling and cross-selling opportunities.
  • Prepare contract renewals and negotiate commercial terms.

Benefits

  • Comprehensive group insurance available from day one.
  • Three weeks of vacation.
  • Company-provided laptop and home office equipment.
  • Ongoing training and professional development opportunities.
  • Dynamic work environment with corporate events and recognition programs.
Full Job Description
We are looking for an Account Manager, Inside Sales who is ready to thrive in a performance-driven culture focused on collaboration and customer service excellence.

Do you enjoy building long-term relationships, maximizing customer satisfaction, and identifying growth opportunities within an existing client portfolio? Join a #1 team at a #1 company!

Key Responsibilities 📌

As an Account Manager, Inside Sales, you will report to the General Manager, Corporate Sales. Your primary responsibilities will include:
• Manage and grow an existing portfolio of business customers.
• Drive customer retention, contract renewals, and revenue growth within assigned accounts.
• Build and maintain strong client relationships in order to understand their business needs and objectives.
• Conduct regular follow-ups with customers to ensure satisfaction and long-term loyalty.
• Identify upselling and cross-selling opportunities across the full portfolio of products and services.
• Prepare contract renewals and negotiate commercial terms to maintain and grow revenue.

Qualifications / Requirements •
• Minimum of 3 years of experience in account management, inside sales, business services, or business development.
• Demonstrated experience managing and retaining B2B customer accounts.
• Strong relationship-building skills and the ability to develop trusted partnerships.
• Excellent communication and negotiation skills.
• Ability to identify growth opportunities within an existing customer portfolio.
• Proactive, results-oriented mindset.
• Strong problem-solving skills and the ability to develop solutions tailored to customer needs.
• Positive attitude and strong team spirit.
• Ability to thrive in a target-driven and performance-based environment.

Skills 💼
• Excellent verbal and written communication skills in English.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CRM systems (Salesforce, Dynamics, or equivalent) is considered an asset.
• 📡 Experience in telecommunications, technology, or B2B services is considered an asset.
• 🎓 College diploma or university degree in Business Administration, Sales, Marketing, or a related field is considered an asset.

#P2

Compensation & Benefits ✨
• Start date: As soon as possible.
• Competitive base salary plus commissions.
• Top performers typically earn a total annual compensation ranging from $90,000 to $110,000 , including commissions and incentive bonuses.
• Comprehensive group insurance available from day one.
• Three weeks of vacation.
• Company-provided laptop, headset, and complete work-from-home equipment.
• Ongoing training and professional development opportunities.
• Dynamic work environment featuring corporate events, recognition programs, team-building activities, and career advancement opportunities.

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