OverviewAccount Manager IIThis role will be hybrid, based in Irvine, CA and supporting LATAM.Must speak SpanishOur new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com.
ResponsibilitiesThe Position:Develops new accounts and/or expands existing accounts within an established geographic territory. Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long term business success. Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action. Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.
- Manage assigned customer accounts and assists with other customers as directed.
- Review contractual requirements of assigned customers and ensures fulfillment from the company.
- Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting all Panasonic Avionics Corporation products and services.
- Plan regional customer service efforts to meet customer satisfaction demands and future business growth. Customer, and ultimately passenger satisfaction across ALL products and services is of utmost importance.
- Ensures excellent execution, communication and delivery is given across all internal or contracted departments & groups which interface or provide service to the customer
- Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction.
- Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.
- Supports business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting and change requests
- Prepare reports and professional presentations in order to communicate potential opportunities and /or problems to customer teams and senior management.
- Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.
- Assist in the management of regional budget and helps the management team establish sales growth, and profit targets for the region.
The wage range of $95,000 - $159,000 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives (please also ensure to include a full list of "other forms of compensation" applicable to any posting too, and this would include GEB, NQDC, commissions, profit-sharing, as just some illustrative examples).
What We're Looking For:- 5 years of account manager experience.
- Bachelor's degree in related field or commensurate work experience.
- Required: Excellent written and verbal communication skills, with proficiencies in English and Spanish languages. Optional: Written and verbal communication skills proficiencies in Portuguese.
- Up to 40% International Travel, in most cases to Latin America (Central/South).
- Technical understanding of In-Flight Entertainment systems and its related components.
- Strong knowledge of Aviation or related industry.
- Excellent written and verbal communication skills.
- Excellent negotiation and presentation skills.
- Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
- Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
- Ability to develop and maintain excellent working relationship with customers and internal company departments in order to smoothly and effectively address customer needs.
- Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
- Resolves a wide range of issues in imaginative as well as practical ways.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Our Principles:Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude
What We Offer:At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.
- Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
- Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
- Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Health Management and Wellbeing Programs - Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
- 401K with 50% match on up to 8% contribution, full vested from day 1.
- Educational Assistance - Tuition reimbursement for job-related courses.
- Washington residents only are eligible for: Washington's Family and Medical Leave program and Washington's Paid Sick Leave program.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!
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