2+ years of experience in B2B account management or corporate client success.
Track record managing service contracts and complex SLAs.
Strong analytical and presentation skills for corporate audiences.
Proficient in using enterprise CRM systems like Salesforce or HubSpot.
Ability to collaborate with operational, legal, and technical teams on account issues.
Responsibilities
Serve as the key strategic contact for corporate clients to enhance retention and long-term satisfaction.
Conduct Quarterly Business Reviews with stakeholders to monitor performance and discuss service improvements.
Manage Master Service Agreements and ensure compliance with SLAs in collaboration with internal teams.
Oversee account lifecycle from pricing proposals to contract renewals and onboarding.
Proactively monitor client account health to identify and address operational issues.
Explore opportunities to upsell services and drive revenue growth within existing accounts.
Maintain detailed account documentation and analytics within the CRM.
Benefits
Comprehensive medical, dental, and vision insurance.
401k Retirement Plans.
Paid Holidays.
Competitive base salary plus annual performance bonus potential.
Full Job Description
Responsibilities:
Serve as the primary strategic point of contact for a designated portfolio of corporate clients, driving retention, satisfaction, and long-term partnership value.
Conduct regular Quarterly Business Reviews (QBRs) with corporate stakeholders to track performance metrics, deliver reporting, and discuss service optimizations.
Partner with internal Operations, Legal, and Finance teams to manage Master Service Agreements (MSAs), enforce SLAs, and process account scope updates.
Partner with internal Operations, Legal, and Finance teams to manage Master Service Agreements (MSAs), enforce SLAs, and process account scope updates.
Oversee the complete account lifecycle, including commercial pricing proposals, contract renewals, and custom account onboarding.
Proactively track client account health to identify operational bottlenecks and implement swift, cross-departmental solutions before issues escalate.
Identify portfolio expansion opportunities to upsell additional services and grow revenue within existing business accounts.
Maintain complete account records, communication histories, and pipeline analytics within our enterprise CRM system.
Qualifications:
2+ years of dedicated experience in B2B account management, corporate client success, or enterprise account leadership.
Demonstrated history of successfully managing business-to-business service contracts, pricing structures, and complex service level agreements (SLAs).
Strong analytical and communication skills, with proven experience presenting to corporate decision-makers and executive leadership.
Proficiency with enterprise CRM software (such as Salesforce or HubSpot) and modern account management platforms.
Ability to work effectively with internal operational, legal, and technical teams to resolve enterprise-level account challenges.
Benefits:
Competitive base salary plus annual performance bonus potential.
$47.00 - $53.00 per hour, depending on your prior experience.
Comprehensive medical, dental, and vision insurance plans.
