Job DescriptionAccount Manager - Convention Center EventsLead Operations. Build Teams. Deliver Exceptional Event Experiences.As the Account Manager, you'll serve as the operational leader responsible for workforce management, client relationships, event execution, and business performance.
Key responsibilities include:
- Lead all aspects of event operations, staffing, recruiting, onboarding, training, scheduling, and event execution
- Manage and develop a workforce of 100+ part-time/event employees and front-line supervisors
- Partner directly with venue leadership and clients to ensure exceptional service delivery and account performance
- Develop staffing plans and operational strategies to meet event demands while controlling labor costs
- Oversee scheduling, payroll, invoicing, budgeting, and financial accountability
- Coach, mentor, and develop supervisors and team leaders to build a high-performing culture
- Coordinate incident response activities and partner with law enforcement, public safety agencies, and venue management when needed
- Support emergency preparedness planning and operational response during critical incidents
- Monitor key performance metrics and implement continuous improvement initiatives
- Ensure compliance with company standards, client expectations, and regulatory requirements
- Provide leadership during nights, weekends, holidays, and event-day operations
What We're Looking ForRequired Experience:- 2+ years of experience as an Account Manager, Operations Manager, Senior Supervisor, Security Manager, Event Manager, or similar leadership role
- Experience managing teams of 100+ part-time, seasonal, or event-based employees
- Direct client-facing experience with responsibility for relationship management and service delivery
- Experience with employee scheduling, staffing plans, payroll administration, labor management, and budgeting
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Valid driver's license and ability to travel as needed
Highly Preferred Backgrounds:- Event Security Operations
- Crowd Management
- Stadium & Arena Operations
- Sports & Entertainment Venues
- Convention Center Operations
- Live Events & Festivals
- Guest Services Leadership
- Contract Security Operations
Additional Preferred Qualifications- Experience coordinating with law enforcement, emergency management teams, fire departments, or venue security partners
- Strong incident management and emergency response experience
- Demonstrated success leading large operational teams in fast-paced environments
- Experience improving workforce engagement, retention, and operational efficiency
- Bachelor's degree or equivalent leadership experience
Compensation & BenefitsBase Salary: $80,000 - $85,000 annually
Comprehensive Total Compensation Package Includes:- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Assistance Program
- Professional Development & Leadership Growth Opportunities
- Career Advancement Within a National Organization
- Opportunity to Lead Operations at High-Profile Events & Venues
Apply today and step into a role where every day is exciting, impactful, and full of possibility!#BESTCrowdManagement #OperationsManager #AccountManager #EventOperations #CrowdManagement #VenueOperations #SecurityManagement #SportsAndEntertainment #ConventionCenterJobs #MemphisJobs #LeadershipJobs
