Job Title: Senior Account Manager  

Department: Commercial Lines  

Location: West Division  

Job Summary:  

Senior Account Managers perform advanced responsibilities and are primary points of contact for clients they oversee. Senior Account Managers are individual contributors and develop coverage strategies and plans with occasional guidance or direct supervision. Senior account managers will apply the core principles of insurance to everyday situations and demonstrate the skills and knowledge to understand specific needs or requirements that may require an inventive approach. Senior account managers can be primary points of contact for the clients they oversee.   

Responsibilities:  

• Service accounts, including account transactions such as quote and issue policies, ID cards, proposal endorsements, certificates, claims, renewals, follow-up, and correspondence.  

• Respond to client inquiries, incoming mail, and company request needs on a timely basis.  

• Develop coverage strategies and plans as necessary.  

• Insurance marketing and sales.  

• Collect renewal data on assigned accounts.  

• Claims support.  

• Review new/renewal policies and endorsements toensureitems were received as ordered. 

• Maintain accuracy of client data in agency management system (Applied Systems / EPIC) 

• Document all activities in agency management system (Applied Systems / EPIC) 

• Understand andutilizeupload, download,and interfacetechnology. 

• Assistother departments in securing and/or providing information necessary to issue appropriate policiesin their department for which we have a mutual client. 

• Keeping Producers informed of all important activities on their accounts including being sensitive to potential problems and informing management. 

• Keep current with industry trends including participation in educational seminars and classes for improvement of insurance/sales skills and license compliance. 

• Maintain knowledge of current underwriting requirements of contracted insurance carriers. 

• Maintain knowledge of policy provisions and any changes in these provisions. 

• Complete other functions and assignmentsassignedincluding backupduties. 

Requirements:  

• Active Property & Casualty License Required.   

• Strong organizational skills- the ability to discern priority and initiative.  

• Computer skills, specifically Microsoft Word, Outlook, and Excel  

• Excellent verbal and written communication skills as well as strong people skills  

• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.  

• Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form.  

• Applied Systems / EPIC experience is a plus.  

• Know and apply principles of insurance to everyday situations.  

Education and Experience:  

• High School diploma required. 

• Minimum of 4 years of experience in commercial lines and/or industry.   

• CPCU or special training course completion is a plus.