nesto

Account Manager, Commercial Mortgages Servicing

nesto$85K — $100K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in commercial mortgage credit analysis or servicing
  • Strong skills in financial statement analysis of borrower reporting packages
  • Knowledge of income-producing commercial real estate asset classes
  • Familiarity with mortgage law and loan documentation
  • Excellent written and verbal communication skills
  • Resourceful with solutions-oriented project management
  • Ability to work autonomously with effective prioritization
  • Intermediate to advanced Microsoft Excel proficiency

Responsibilities

  • Conduct annual loan reviews and assess credit risk
  • Prepare concise credit assessments with risk identification
  • Interface with stakeholders to manage loan issues
  • Ensure compliance with loan documentation and regulations
  • Coordinate multiple parties for transaction workflows
  • Monitor early arrears cases and escalate as needed
  • Contribute to improving team processes as servicing evolves

Benefits

  • Comprehensive health coverage including drug benefits
  • $1,500 Health & Wellness Spending Account
  • Generous vacation policy of 4 weeks plus 8 personal days
  • Group RRSP/DPSP plan with competitive company matching
  • Telemedicine services available through Dialogue
  • Robust Maternity and Parental Leave Top-Up programs
Full Job Description
Work Location

This is a hybrid role open to candidates in Vancouver, BC, Toronto, ON, or Montreal, QC, with a required in-office presence of 3 days per week.

Why We Are Hiring

Our Commercial Servicing team manages one of Canada's largest commercial mortgage portfolios - over $45 billion across approximately 2,900 loans. As the portfolio and the scope of our post-funding work continues to grow, we are adding a credit professional to our team to support the full range of account management and annual review work that keeps our portfolio performing.

This role sits at the intersection of credit analysis and stakeholder management. You will work across CMLS's commercial book, not managing a fixed set of accounts, but contributing meaningfully to the credit work that underpins everything we do after a loan funds.

What You'll Be Doing

  • Conduct annual loan reviews across CMHC-insured and CMBS commercial mortgage portfolios, analyzing borrower financial reporting packages including rent rolls, operating statements, property budgets, and annual financial statements to assess credit risk and ensure ongoing compliance
  • Prepare concise written credit assessments and recommendations that identify emerging risks, material variances, and recommended servicing or asset management actions
  • Interface directly with borrowers, investors, lawyers, and consultants to manage loan issues such as insurance claim settlements, mortgage assumptions, escrow releases, and satisfaction of loan undertakings
  • Review and interpret loan documentation to ensure compliance with contractual and regulatory requirements and mortgage underwriting best practices
  • Coordinate multiple parties across each transaction, keeping workflows organized and on track in a fast-moving environment
  • Monitor the watch list and administer early arrears cases, escalating appropriately and contributing to business case preparation and credit recommendations
  • Contribute to the evolution of the team's processes as the servicing function continues to develop

What You Bring

  • At least 3+ years of hands-on experience in commercial mortgage credit analysis, servicing, or post-funding account management
  • Strong foundation in financial statement analysis, including the ability to review and interpret rent rolls, operating statements, and borrower reporting packages with high attention to detail
  • Knowledge of income-producing commercial real estate across the four main asset classes: multi-family, industrial, office, and retail
  • Familiarity with mortgage law, loan agreements, and security agreements, with the ability to articulate challenges and solutions in real estate loan terms and conditions
  • Excellent written and verbal communication skills, with demonstrated ability to manage relationships across borrowers, investors, lawyers, and consultants
  • Resourceful and solutions-oriented, with the ability to develop action plans that, wherever possible, represent a positive outcome for both CMLS and the borrower
  • Proven ability to prioritize and manage multiple deadlines with a high degree of autonomy and minimal day-to-day supervision
  • Intermediate to advanced proficiency in Microsoft Office, particularly Excel

Nice-to-Have

  • Experience underwriting, administering, or reviewing multi-family CMHC-insured loans, including loan review, workout, and default management
  • CPA designation or undergraduate degree in finance, economics, accounting, business administration, or urban land development
  • French language proficiency (English-only candidates are warmly encouraged to apply)

This Role Might Be for You If

  • You have done real credit analysis work - not just relationship management - and you find the detailed financial and risk assessment side of commercial real estate genuinely interesting
  • You want meaningful ownership over your work and thrive with minimal day-to-day direction, while remaining accountable to your team and manager
  • You are comfortable managing multiple stakeholders and deadlines simultaneously without losing track of the details
  • You are looking for a role where you can grow your credit expertise and eventually take on a broader scope

You Shouldn't Apply If

  • Your mortgage experience is exclusively on the residential side
  • What excites you most about your career is closing deals, growing a client base, or building your market presence
  • You need a highly structured, top-down environment to do your best work - this team offers support and strong leadership, but not a prescribed daily routine


Interview Process

  • Recruiter Screen (30 min): A quick intro call to learn about your background and give you a real picture of the role.
  • Discovery Call (30 min): A conversation with the hiring manager to dig into your experience and assess mutual fit.
  • Take-Home Case Study: A chance to showcase your skills through a practical exercise relevant to the role.
  • Case Study Interview (60 min): A deep dive into your submission, with time to get to know some team members and ask about the role and company.
  • Final Non-Technical Interview (60 min): You'll meet with the recruiter and two additional stakeholders for a final conversation before a decision is made.
  • Offer Stage: Pending successful background and role-specific vetting checks, you'll receive a formal offer to join the team.


Supporting Your Life at CMLS

  • Comprehensive Health Coverage: Top-tier extended health, dental, and vision coverage, featuring 100% drug coverage.
  • Health & Wellness Spending Account: A $1,500 combined annual flex fund for things like gym memberships or extra medical needs.
  • Generous Paid Time Off: 4 weeks of vacation plus 8 personal floater days.
  • Retirement Savings: Access to a group RRSP/DPSP plan featuring competitive company-matching contributions.
  • Telemedicine Services: Access via Dialogue and coverage for licensed practitioner services.
  • Family Support: Robust Maternity and Parental Leave Top-Up programs.


Ready to Join Us?

We value your interest in CMLS Financial. We review applications immediately and will continue until the position is filled. While we thank all applicants for their time, please note that we will only contact those selected for an interview.

#LI-Hybrid

The pay range for this role is:

85,000 - 100,000 CAD per year (Toronto)

About nesto

Nesto Group International is a multinational retail chain incorporated by Western International Group that operates a chain of hypermarkets and supermarkets headquartered in Ajman, UAE. It was founded in 2004 by K. P. Basheer, Chairman of Western International Group in the United Arab Emirates and is led by Managing Directors Siddique Pallolathil, K. P. Jamal, and Directors K. P. Nawas, K. P. Noufal, K. P. Fayiz, and K. P. Athif. The company has 99 outlets operating hypermarkets, supermarkets and convenience stores across the Middle East and India while employing people of various nationalities. The largest hypermarket of Nesto Group is situated in Deira, Dubai with a 350,000 sqft area.
Learn more about nesto

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