Bachelor's degree in cybersecurity, law enforcement, or trust and safety
3+ years experience in B2B Account Management within SaaS or cybersecurity
Strong strategic account and success management skills
Proven ability to create actionable plans for customer outcomes
Exceptional communication skills, both verbal and written
Problem-solving mindset with a proactive approach
Familiarity with CRM tools (e.g., Salesforce) and Microsoft Office
Fluency in English, both written and spoken
Responsibilities
Own and manage an account portfolio with performance accountability
Oversee the complete customer journey from onboarding to renewal
Build strategic relationships with key decision-makers in accounts
Identify and mitigate customer risks through monitoring key metrics
Discover growth opportunities for upselling and cross-selling
Develop and execute customer success and account development plans
Collaborate with internal teams to enhance customer satisfaction
Benefits
Opportunity to work with a leading company in cybersecurity
Engage in a dynamic and collaborative work environment
Support for personal growth and professional development
Involvement in driving customer success and value realization
Access to cutting-edge technological tools and resources
Full Job Description
As an Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment. Your main focus will be on keeping our customers happy owning the commercial relationship and ensure their successful renewal, and up/cross-sell. You will engage with our Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, forward the feedback you collect on customer experience, and ensure updates go the full circle and reach the customers.
What to expect
Your responsibilities will include:
Ownership of an account portfolio where you are accountable for the performance of each customer .
Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage.
Develop and maintain strong , strategic relationships with decision-makers and key stakeholders with your accounts .
Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer .
Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account.
Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions .
Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success .
Your profile in short
Bachelor's degree with an interest or background in cybersecurity, law enforcement, or trust and safety
3 + years in a B2B Account Management in SaaS or cybersecurity is required
Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers .
You can lay out clear plans of action on how to achieve meaningful business outcomes for the customer.
You have great communication skills , both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics, with a customer-centric mindset.
You are a p roblem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
You seek opportunities with a business and sales mindset to find win/win solutions and grow the pie
You have an affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools
Fluent in English ( written and spoken)
Location
East Coast, USA
Required documents / information
Ready to help drive the future of digital investigations? Apply now with your resume and a cover letter highlighting your experience in account management
