Summary

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions. The Account Manager (Select Middle Market) will support Producers and/or AEs in obtaining, maintaining, and expanding business. The Account Manager may also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

Job Duties

• Manages a book of business generallyin excess of$700,000 in revenue, depending on the complexity or number of accounts.
• Provide quality customer service to existing accounts with a goal of 93% retention or more.
• Collaboratewithina team that includes Sales Executives, Producers, Sr. Account Managers, Associate Account Managers, and Account Coordinators.
• Ensure accurate maintenance of client information in EPIC
• Accountable to administrative tasks including, but not limited to:
• Annual Stewardship Reports
• Renewal Process- from pre-renewal to proposal preparation to binding of coverages
• Loss Summary reviews
• Account System Maintenance
• Billing questions
• Marketing lines of coverage as needed
• Special projects and all other duties, as assigned
• Review carrier quotes and negotiate coverage items & pricing
• Develop coverage comparisons to be used in proposals
• Responsible for full account life cycle including the renewal process, quoting, proposal, binding and policy distribution

Qualifications

• At least 3 years of experience and demonstrated proficiency in an insurance Account Management role in required P& C lines. Brokerage experience is preferred.
• Experience managing accounts $5K-$30K in revenue is preferred.
• Excellent oral and written English communications skills.
• Superior customer service and problem-solving skills.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Ability to work in a team environment.
• Highlevelattention to detail is essential.
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.
• Currently licensed in good standing in required lines and states.
• Currentwith all necessary CE credits in required lines and states.
• Advanced professional designation highly desirable (e.g., AAI, ARM, CIC).

The expected salary range for this position is $100,000 to $110,000and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation,sick, and personal days, and eligible bonuses, equity and commissions for some positions.