This position is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and relationship management.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Establish, develop and continuously maintain a relationship with their designated clients
- Facilitate business reviews at least annually with clients to ensure strong program adoption
- Maintain accurate documentation of all (proactive/reactive) client engagement activities in Salesforce CRM
- Actively work to proactively engage clients with a goal of maintaining a high retention rate greater than 97%
- Effectively keeps others adequately informed by presenting information to everyone involved
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Experience working for or in Pharma; Experience working with Pharmaceutical Brand Teams or Patient Assistance space strongly desired
- Technical skills a must
- Works closely with Sales/Data/Program Engineering, Billing, Implementation/Leadership teams to cultivate strong client relationships and work to grow existing account(s)
- Ability to understand data, and analyze to produce outcomes and insights
- Communicate development needs/request to product owner
- Experience managing up to 10-15 accounts at a time, with an increased seasonal workload
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 3+ years of experience working in a client facing position, sales position, account manager or product Manager role
- 1+ years of experience in the Pharma space (patient assistance, co-pays, working with pharmaceutical brand teams etc.)
- 1+ years of experience with a CRM tool such as Salesforce
- 1+ years of experience analyzing data and developing insights for client presentations
- Intermediate level of proficiency with Microsoft Office Products (Word, Excel, PowerPoint) and Adobe
- Willing or ability to travel approximately 15% of the time
Preferred Qualifications:- Proven exhibits good listening skills and comprehension
- Demonstrated ability to effectively express ideas and thoughts verbally and in written form
- Problem Solving: Demonstrated ability to gather and analyze information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information
- Establish Focus: Demonstrated ability to develop and communicate goals in support of the business; mission
- Analytical and Critical Thinking: Demonstrated ability to tackle a problem by using a logical, systematic, sequential approach
- Communication: Demonstrated ability to give and receive messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent
- Collaboration: Demonstrated ability to work collaboratively with others to achieve group goals and objectives
- Effective Execution: Demonstrated ability to translate a broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost and how each task affects subsequent activities
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
