UnitedHealth Group

Account Manager Client Service

UnitedHealth Group • $72K — $130K *
New York, NY 10025In-Person
Healthcare
Less than 5 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • NY state health insurance license or willingness to obtain within 6 months of hire
  • 3+ years of direct client-facing experience in healthcare
  • Intermediate proficiency in Microsoft Word
  • Intermediate proficiency in Microsoft Excel
  • Ability to work onsite in NYC 3 days per week
  • Valid US driver's license and reliable transportation

Responsibilities

  • Manage ongoing contract relationships and service delivery for assigned accounts
  • Act as a primary contact for clients regarding service delivery and account needs
  • Build and maintain relationships with employer clients
  • Represent clients internally, coordinating across functions to meet service needs
  • Manage customer-specific provider networks and maintain fee schedules
  • Lead complex claims projects, driving resolution strategies and improving service outcomes
  • Prepare and deliver financial reports and client-facing materials

Benefits

  • Paid Time Off and 8 Paid Holidays
  • Comprehensive medical plan options with health spending accounts
  • Dental, vision, life, and disability insurance
  • 401(k) savings plan and employee stock purchase plan
  • Education reimbursement and employee discounts
  • Employee Assistance Program and referral bonus program
  • Access to voluntary benefits like pet insurance and legal insurance
Full Job Description


Primary Responsibilities:

  • Manages ongoing contract relationships and service delivery to clients for one or more accounts
  • Acts as outward-facing, dedicated resources for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
  • Build relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery
  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
  • Function includes employees who are dedicated on - site service roles
  • Works closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales
  • Manage customer-specific provider networks, including ongoing roster maintenance and administration of fee schedules to ensure accuracy and alignment with client agreements
  • Coordinate large, complex claims projects, leading root cause analysis and driving end-to-end resolution strategies to address client issues and improve service outcomes
  • Manage customer financial reporting, including the preparation and delivery of monthly standard reports as well as ad hoc analyses to support client needs and decision-making
  • Prepare client-facing deliverables, including financial reports, executive summaries, renewal materials, and presentations to support account strategy and decision-making
  • Coordinate cross-functional activities by working with internal partners (e.g., clinical, network, pharmacy, underwriting, operations) to support client initiatives and resolve issues


What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Currently hold a NY state health insurance license OR willing and able to obtain within 6+ months of hire
  • 3+ years of Direct Client Facing experience in health care lines of business (for example Medicare, Medicaid, and Commercial Lines of Business)
  • Intermediate level of proficiency with Microsoft Word (sending and receiving information and creating documents)
  • Intermediate level of proficiency with Microsoft Excel (creating spreadsheets)
  • Ability to work from Monday to Friday between 8:00am - 5:00pm and overtime as needed
  • Ability to work onsite in NYC 3 days per week
  • Access to reliable transportation and valid US driver's license


Preferred Qualifications:

  • 1+ years of PBM experience


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

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