Job Description

StreamLabs Water Inc., a leader in smart water monitoring and leak detection solutions, is seeking a dynamic and results-driven Account Manager - CI to join our team. This role focuses on acquiring new local and regional accounts, building trusted relationships with key decision-makers, and driving the growth of our innovative water management products and services.

The ideal candidate will have a strong understanding of customer needs, the water technology industry, and the competitive landscape, as well as the ability to develop and execute strategic account plans. This position requires excellent communication, analytical, and relationship-building skills to ensure customer satisfaction and achieve business objectives.

Key Responsibilities:

Account Acquisition & Relationship Management:

• Focus on acquiring CI accounts to promote and sell StreamLabs Water Inc.'s smart water monitoring and leak detection solutions.
• Establish and nurture trusted relationships with key decision-makers within CI, including underwriters, risk engineers, and key practice areas (e.g., Builders Risk, Healthcare, Hospitality, and Retail, etc.)
• Meet with customers to discuss their water management needs, gather feedback, and communicate the value of StreamLabs' products, services, and solutions.
• Build an in-depth understanding of customers' organizations, sustainability goals, and operational challenges to better address their needs.
• Gather and document information about customers' key leaders/decision-makers, including their roles, perspectives, and decision-making styles.

Strategic Account Planning & Sales Execution:

• Develop and manage dynamic branch- and regional-level account plans
• Identify and quantify sales opportunities within the territory, prioritizing efforts based on likelihood of success and alignment with company goals.
• Analyze past sales reports and customer data to determine the effectiveness of marketing campaigns and translate learnings into actionable strategies.
• Utilize CRM tools and other resources to identify potential customers and maintain a robust sales pipeline.
• Evaluate sales performance to identify strong and weak accounts, adjusting strategies to maximize growth opportunities.

Customer-Centric Solutions & Business Development:

• Identify signals that customers may need additional products or services, such as leak detection systems, water usage analytics, or remote monitoring solutions, and navigate internal channels to address these needs.
• Help customers explore and understand their broader water management challenges, recommending tailored solutions that align with their sustainability and operational goals.
• Support the interpretation of data to assess the performance of StreamLabs' products and services against customer expectations.
• Collaborate with internal teams, including product development and customer support, to create key performance indicators (KPIs) and use dashboards to monitor and assess team performance.

Industry Knowledge & Competitive Analysis:

• Develop a deep understanding of the water technology industry, including market trends, sustainability initiatives, and competitive dynamics.
• Gather and analyze data on competitors' products, services, pricing, and marketing strategies to position StreamLabs as the preferred solution provider.
• Build a broad understanding of water management products and their applications, distinguishing the pros, cons, and implications of various options for customers.

Contract Management & Negotiation:

• Assist customers in understanding StreamLabs Water Inc.'s standard contracts, terms, and conditions.
• Partner with legal resources to develop appropriate contract terms for straightforward agreements.
• Seek guidance from senior staff to negotiate short-term or simple contracts, ensuring alignment with company policies and customer needs.

Collaboration & Communication:

• Actively listen to customers and colleagues, ensuring clear communication and mutual understanding.
• Use non-verbal cues and body language to demonstrate attentiveness and interest during interactions.
• Offer alternatives and suggestions to address differences and find common ground in negotiations.
• Collaborate within the team to resolve issues, influence outcomes, and achieve shared goals.

Professional Networking & Development:

• Participate in industry associations, trade shows, and networking opportunities to meet new prospects and expand professional connections.
• Stay informed about industry issues, trends, and challenges, including advancements in water monitoring technology, to better serve customers and identify opportunities.

Qualifications

• Strong relationship-building and interpersonal skills, with a focus on the commercial and industrial water management sector.
• Excellent communication and active listening abilities.
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Proven ability to develop and execute strategic account plans.
• Knowledge of industry trends, market dynamics, and competitive landscape in the water technology space.
• Strong negotiation and problem-solving skills.
• Ability to prioritize tasks and manage time effectively.

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, Environmental Science, or a related field.
• 7+ years of experience in account management, sales, or a related role, preferably in the water technology or sustainability industry.
• Familiarity with CRM tools and sales analytics platforms.
• Experience in developing and managing contracts.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.