Role Summary We are seeking a results-driven Account Manager to own a portfolio of customers and drive
renewal, expansion, and long-term customer value.
This role is accountable for
retention outcomes, expansion pipeline creation, and revenue growth, not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.
WHAT YOU'LL BE DOING - Own renewal and retention outcomes across a defined book of business
- Build and convert expansion pipeline (upsell, cross-sell, and whitespace)
- Lead early, proactive engagement on at-risk accounts - no last-minute saves
- Drive adoption of multi-year agreements (MYAs) and long-term customer commitments
- Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value
- Conduct executive-level business reviews tied to customer outcomes and ROI
- Develop and execute account plans with clear growth and risk mitigation strategies
- Maintain accurate forecasting and pipeline hygiene in Salesforce
- Partner with CSMs, Support, and Product to remove blockers and deliver outcomes
- Identify and act on customer signals (usage, sentiment, risk) to drive action early
- Operate with weekly execution cadence at the account level (pipeline, risk, renewals)
WHAT YOU BRING - 3-5 years in account management, sales, or customer-facing revenue roles in SaaS
- Proven ability to meet or exceed retention and expansion targets
- Experience managing a book of business with quota accountability
- Strong commercial instincts - able to negotiate, position value, and close deals
- Ability to run executive conversations and influence decision-makers
- Comfortable operating in a metrics-driven, forecast-based environment
- Demonstrated ability to navigate technical products and cross-functional teams
- Bias for action - proactive, not reactive in managing customer risk and opportunity
- Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)
WHAT SUCCESS LOOKS LIKE- Achieves or exceeds renewal rate and expansion targets
- Maintains accurate forecast and 62x pipeline coverage
- Drives adoption of MYAs, Turnkey, and premium offerings
- Identifies and mitigates risk early in the renewal cycle
- Builds strong relationships at both operator and executive levels
- Operates with discipline in weekly account and pipeline cadence
The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Details of the OTE split will be shared during the interview process.
Sales OTE range
$155,000-$175,000 USD
LOCATIONWe are a fully distributed company of remote employees.
***Note: We currently don't hire in California or New York metro***
TOTAL REWARDS: Thrive with UsCompetitive Salary
Equity for Full-Time Employees
401K Match
Flexible PTO, generous sick time policy
Health & Wellness Comprehensive Health Plans with generous employer contributions
100% Company-paid Short Term/Long Term Disability and Life Insurance
Company HSA Contribution: $100-$200 per month based on tier
Happiness & Well-Being $25 per month Lifestyle Spending Account
Internet Reimbursement - $50/month
5c4 $500 Home office stipend
$10k Adoption Benefit
Comprehensive Family Planning Covered on Meritian Medical Plan
