Location
New York City (hybrid)

Position Summary
We are looking for a driven and detail-oriented Account Manager to be an early member of our customer success team. This role is ideal for someone with 3-6 years of experience at a media agency within a measurement, data, or client servicing team.

This role offers a unique opportunity to work at the forefront of cross-media measurement and partner with leading U.S marketers and platforms such as YouTube, Meta, Tik Tok and Amazon. You'll work directly with Aquila's executive team to support marketer and agency engagement with the Aquila program through this foundational build year. You will be the day-to-day lead for Aquila marketers, drive adoption and usage of the tool, help communicate campaign performance insights, and ensure a smooth client experience from onboarding through delivery.

Primary Responsibilities:

• Act as the day-to-day contact for media agency and advertiser clients
• Own onboarding of new customers to the Aquila program
• Support onboarding of new clients to Aquila's platform and tools
• Answer questions on the product and help identify solutions to issues
• Work with an analyst to translate data into clear, actionable presentations and recommendations for clients
• Coordinate with internal teams (product, engineering, operations) to resolve issues and meet delivery timelines
• Track client usage, satisfaction, and feedback to own post-trial conversion
• Maintain up-to-date knowledge of media measurement trends, including reach/frequency deduplication, cross-platform attribution, and audience verification
• Participate in marketer sales presentations

Qualifications

• Bachelor's degree in Media, Marketing, Communications, Business, or a related field plus 3-6 years of experience at a media agency or in an ad tech/measurement role
• Comfortable with digital and TV measurement concepts like impressions, GRPs, reach, frequency, and brand lift
• Able to manage multiple clients and deliverables with attention to detail and accuracy
• Excellent communication skills, both written and verbal, with a client-friendly approach to presenting data
• Proficient in Excel, PowerPoint and Google Workspace; experience with media platforms (e.g., Google Campaign Manager, Nielsen, ComScore) a plus
• Enthusiastic about data and insights, with a desire to grow your expertise in cross-media analytics

Salary and Total Rewards Package
Starting pay range: $75,000 to $95,000 based on relevant experience and qualifications.

Comprehensive health and wellness benefits, 401k with company match, flexible scheduling, generous paid time off program, casual dress code, incentives, and rewards.

To Apply
If your skills, experience, and enthusiasm align with the requirements and responsibilities of this position, please forward your resume with a cover letter and salary requirements to [email protected]. Note: only applicants who include salary requirements will be considered.