Job Description

Your Role

The Premier Accounts team manages all group business with 3,000 or more employees. With nearly 4.5 million members, our strategy to win in the market is to understand and meet the needs of commercial/national and public sector employers and labor trusts and their consultants in a way that exceeds their expectations by providing easy, understandable interactions and affordable choices through efficient use of premium dollars to establish Blue Shield as the preferred choice in health plans. The Account Executive - Premier, Principal will report to the Area Vice President, Southern California. In this role you will serve as the strategic advisor providing consultative client management through developing client relationships and understanding of client business to identify service needs, plan service delivery and drive use of proactive service and support. You will capably manage a defined book of business as the ultimate point of client contact to coordinate resolution of service incidents, escalation of technical issues and overall strategic goals. Collaborate with sales and support groups to demonstrate value of support offering to clients and identify opportunities for growth and product expansion.

Responsibilities

Your Work

In this role, you will:

• Serves as the 'go-to AM' for product knowledge and Shares knowledge with peers; can quantify and qualify the advantage of BSCA products over those of competitors
• Maintains a mastery of the marketplace; has deep understanding of healthcare provider networks and customer data. Strategically utilizes understanding of market trends to strengthen the BSCA value proposition, linking and aligning market insights to customer priorities
• Facilitates all meeting types, including finalist meetings with executive level audiences. Anticipates client questions and can provide in-depth responses
• Has access to and builds relationships with key executive-level decision makers, understands their priorities and builds a trusted advisor relationship
• Develop and maintain long-term growth strategies founded on deep client and industry knowledge and strategically leverage understanding of renewal factors e.g. stickiness, switching costs, client value drivers to expand client business (high complexity)
• Identify process improvement opportunities and participate in process improvement work groups
• Deeply understands client needs, political environment and long-term vision
• Fully leverages available resources to complete back-office tasks and solve problems. Mastery understanding of BSC tools and systems, proactively recommends tool improvements. Must demonstrate understanding of the system flow
• Can influence functional groups to act and own back-office tasks and solve problems. Escalates issues to appropriate manager to drive accountability, identifies process improvement opportunities and participates in process improvement work groups
• Confident asking for more business, deeply understands factors at play e.g. stickiness, switching costs, client value drivers, strategically chooses when to concede vs. hold firm (high complexity)
• Implements strategic goals established by functional leadership, as well as establishes operational plans for job area with direct short- to mid-term impact on results (e.g., 1-2 years)

Qualifications

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 7 years of prior relevant experience
• Requires a current active Accident & Health Agent or Sickness and Life license with California Department of Insurance
• Requires a valid California driver's license and proof of insurance
• Requires deep & proven experience with large, national, multi-site and multi-state accounts with different types of funding arrangements, including but not limited to ASO, PPO, HMO, HDHP, alternate funding arrangements (self and flex funded), contract and underwriting/rating knowledge; Public sector experience also a plus
• Strong familiarity with the competition, market environments, healthcare economics, medical practices, and provider/alternative delivery systems
• Possess a keen understanding of local market dynamics, as well as regional and national trends, including knowledge of managed care and contract negotiations
• Strong business instincts combined with planning and marketing skills are essential, balanced with the highest ethical standards that naturally convey the importance of personal integrity
• Proven ability to adapt client needs and innovation in creating strategic solutions and partnerships that may challenge the status quo

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.