5+ years in B2B SaaS sales with a proven track record of meeting quotas
Full-cycle sales experience for technical products aimed at business and technical buyers
Strong multi-stakeholder sales cycle management
Exceptional discovery, presentation, and storytelling skills
Self-driven and adaptable in fast-paced startup environments
Proficient in CRM tools, especially Salesforce, and rigorous in pipeline management
Located in the New York area, willing to work from HQ daily with some travel required
Responsibilities
Own the complete sales cycle from prospecting to closing
Engage with stakeholders across IT, HR, and Operations, from entry-level to executives
Translate technical AI automation capabilities into business value for prospects
Build and manage your sales pipeline proactively through prospecting and partnerships
Ensure pipeline accuracy and report on sales activities and forecasts
Act as a customer advocate to influence product development with feedback
Refine sales processes and playbook as a foundational team member
Benefits
Competitive salary and equity options
Comprehensive medical, dental, and vision benefits
401(k) plan with company matching
High-quality office equipment or stipend for home office
Various additional benefits
Full Job Description
What you'll do
Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota
Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers
Develop deep understanding of prospects' ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value
Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won't wait for leads to come to you
Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets
Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning
Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team
Required qualifications
5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets
Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers
Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives
Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes
High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it
Disciplined with CRM and sales tooling (e.g., Salesforce), including modern AI tools/techniques, and rigorous about pipeline management and forecasting
Based in the New York area with willingness to be in the office, at HQ, daily. Willingness to travel occasionally to customer meetings, events and conferences is required
Preferred qualifications
Experience selling ITSM, IT operations, observability, security, or workflow/process automation software
Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus
Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion
History of top performance - President's Club, top-decile ranking, or rapid promotion
Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes
Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)
What We Offer
Competitive salary and equity
Comprehensive medical, dental, and vision coverage
401(k), with company matching
Top-tier in-office gear or stipend for home office (for remote employees), and
