“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

Summary:  The Account Executive is responsible for the success of the overall client business relationship of Complex Accounts, Strategic Key Accounts and entire assigned book of business. Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity. Manages all aspects of business relationships with  minimal management involvement and exhibits a track record of performance that exceeds expectations. Ensures customer satisfaction, and effectively leads the account client team focusing on service, revenue, and operational efficiency as identified in strategic plans for the client and MedImpact.  This position operates with a very high level of autonomy on complex business issues while requiring minimal management oversight.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develops and manages client specific, strategic, financial and business relationship plans  that encompass client’s goals, performance expectations and growth in membership and profitability in pursuit of meeting department and organizational business metrics.

• Manages large, highly complex clients that have complex business needs.

• Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers.

• Optimizes potential for sustainable growth and profitability for assigned book of business.

• Develops and maintains solid business relationships with clients at the executive level and with critical decision-makers. Determines where to make “focused investments” for each account.

• Utilize financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption.

• Organizes and leads client business planning meetings, financial performance reviews, leadership summits and internal strategy planning discussions.

• Researches and understands market trends and competitive practices to in order to share opportunities based on client needs and strategic objectives.

• Mentors new Account Executives through on boarding process.

• Proactively monitors client service continuum to identify and address service delivery issues and escalate concerns appropriately.

• Collaborates with internal leaders throughout other business units for problem solving, planning and successful outcomes. Demonstrates ability to manage challenging situations in a positive and constructive manner.

• Ensures client retention and oversee client contract renewals including managing the RFP and negotiation process.  Manages and prioritizes elements of negotiations within scope of total client relationship.

• Organizes and develops assigned Book of Business presentations.  Maintains thorough understanding of clients’ business and financial goals and the relationship to MedImpact goals in sustaining a profitable partnership.

• Provides regular feedback of strategic plan performance and outcomes to management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process.

• Provides oversight of projects and client initiatives and assist in the interpretation and context of client requests. Provide support to matters escalated by the client team.

• Participates in and support the implementation process for new clients assigned, including collaboration with the Sales and Implementation teams on contract terms.

• Supports and assists in sales and prospect presentations, including participation in and travel to Best and Final meetings.

• Develops and maintains effective relationships with client consultants as appropriate.

• Completes assignments, Salesforce cases and training including stretch assignments.

Supervisory Responsibilities

This job has no supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; Respond promptly to client needs; solicit client feedback; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 9+ years’ experience or equivalent combination of education and experience, and 6 years' of SME in respective areas.  Experience working with complex, large key accounts; PBM, HMO or related health care management industries.  PharmD (or equivalent) preferred. Experience with commercial and self insured marketplace.

Self-Insured – Experience in the Self Insured benefits arena, preferably with Employers, States/Municipalities, Unions, Hospitals, private label PBM’s, Cash Card and/or other related entities. 

Computer Skills

Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.

Certificates, Licenses, Registrations

None Required

Other Skills and Abilities

Outstanding knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management. Strong consultative selling and negotiation skills, Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases.  Knowledge of healthcare products and contracts preferred. Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required.  Excellent communication, writing and public presentation skills essential.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

Working Hours

This is an exempt level position requiring one to work the hours needed to get the job done.  Therefore one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  This may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Position Location

San Diego corporate headquarters or remote depending on business needs.

Must be willing to work at client site

Travel

This position may require domestic travel up to 35% of the time, with little or no advance notice and depending on client contractual requirements.

• Medical / Dental / Vision / Wellness Programs

• Paid Time Off / Company Paid Holidays

• Incentive Compensation

• 401K with Company match

• Life and Disability Insurance

• Tuition Reimbursement

• Employee Referral Bonus