Job Description

 

 

 

Senior Account Executive

FULL-TIME Opportunity 

 

Salary $85,000+ Depending on experience

  

 

JOB SUMMARY The Senior Account Executive will serve as a liaison to existing customers. This Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. Account Executive may also have additional responsibilities for designated large accounts, and have management responsibilities for other Account Representatives where applicable.   ESSENTIAL FUNCTIONS/DUTIES • Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). • When applicable, hire, train and manage the day to day activities of Account Representatives. • Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities. • Work with Operations, PBS, Business Development and the Communication Center(s) to develop and implement Service Promise Plans. • Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area. • Work with Business Development in developing effective communication and marketing material (for internal and external purposes). • Demonstrate a professional approach to creating value and gaining confidence in AMR services from customers. • Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents. • Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan. • Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner. • Participate in new employee orientation regarding the importance and goals of AMR’s Customer Service Policies/Procedures. • Provide weekly updates on customer interactions. • Adhere to all company policies and procedures. • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems. • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. AMR Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures. • Performs other duties as assigned.  QUALIFICATIONS Education/Licensing/Certification •Master’s Degree or Bachelor of Science in a Medical/Healthcare-related field.Experience • Minimum of one (1) years experience in the field or related area with demonstrated leadership skills.  Knowledge and Skills • Must have a valid Driver’s license.  • Familiar with a variety of field concepts practices and procedures.  • Basic knowledge and demonstrated leadership skills.  • Applicant is expected to have knowledge of commonly used concepts, practices and policies within the business retention field.  • Relies on extensive experience and judgment to plan and accomplish goals.  • May lead or direct the work of others.  • A wide degree of creativity and latitude is expected.  • Advanced computer skills.  • Well developed management skills.  • Effective oral, written and interpersonal communication skills. 

  

GUIDING VALUES AND BEHAVIORS Employee must consistently exhibit our guiding principles: • Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. • One Team - We respect each other and achieve together what no individual can alone. • Innovation - We are driven to develop solutions that inspire progress. • Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties. • Ownership - We are accountable for what we do and take pride in how we do it. • Citizenship - We are dedicated to being good stewards in the communities we serve. 

 

 

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.  

 

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services. 

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